Recent Storm Damage Posts

What is a Restoration Tech?

2/1/2022 (Permalink)

When we speak to clients about our highly trained restoration technicians, they often ask, “What’s a restoration technician?”

We figure that you may have the same question and want to fill you in. 

Restoration technicians play an imperative role in recovering properties and bringing them back to a habitable state after a disaster strikes, like a fire, flooding, and even mold. 

Our restoration specialists at SERVPRO of Chino/Chino Hills are always in the field, answering clients’ calls to assess what belongings and portions of a property can be saved after a disaster. They also lead and kickstart the process of water and debris cleanup. 

What makes our restoration technicians the best out there is the attention to detail, communication, and empathy they show to each client we serve. 

Restoration technicians are not only important to our organization; they’re highly important to our communities, especially when disasters strike.

Prevent Mold after Winter Storms

1/4/2022 (Permalink)

Prevent future mold growth with these tips

Many of us have been there…battling mold in a new house or a home we’ve lived in for many years. It’s awful. 

If you’ve already dealt with this issue in the past, now is the time to be proactive and protect your family and yourself from mold with these five simple tips:

  • Open all windows in your house every week
  • Measure the indoor humidity
  • Utilize household exhaust fans, especially in bathrooms
  • Do not ignore wet spills
  • Fix water leaks ASAP

It’s important to note that when a house experiences any water damage, mold infestation can arise quickly and spread throughout a home in under 72 hours. Start protecting your home today!

If you have any questions, do not hesitate to give SERVPRO of Chino/Chino Hills a call at (909) 548-3191.

The different types of storm damage, which one is the worst?

12/1/2021 (Permalink)

Often it isn’t until a storm hits your home that a homeowner understands that there is an array of types of storm damage.

From wind damage, to tree damage, rain damage, and of course heat damage, they all vastly differ from one another…but these are all areas our team of professional experts has knowledge and experience with.

Now, to answer your question, which type of storm damage is the worst? Well, to be transparent, wind and rain damage often go hand in hand; and if you have a tree in your yard during a major storm, it can cause much damage to your home or property as well.

In sunny Southern California, which is where SERVPRO of Chino / Chino Hills is located, along with many of our clients, properties in our area often experience lots of heat damage.

Did you know that extreme heat can be as harmful to your roof as other extreme weather conditions, such as a storm?

With the sun beating on the roof of your home for prolonged periods, months on end in SoCal, it can cause your roof’s tiles or shingles to curl up, crack, and age prematurely.

If you’ve noticed any curling or cracking of tiles or shingles on your roof, reach out to our team as soon as possible.

Oh What a Mess

8/27/2021 (Permalink)

Monsoon season is coming to an end hear in Southern California, or so it seems. However, Mother Nature has a way of changing her mind often. We recently had a Monsoon hit our territory in the high desert which caused a significant amount of damage to homes and businesses.

When a high volume of water comes gushing in a hurry, there is nothing you can do to stop it. The chore when it happens is then to find someone who can come and help clean up the mess and dry down the affected areas.

This is what we at SERVPRO do – we should be your first call when a water damage happens, whether it be due to storm or a busted pipe. Call SERVPRO of Chino/Chino Hills at 909-548-3191 and we will help mitigate the damage and make it “Like it never even happened.”

Polar Vortex

8/27/2021 (Permalink)

Two Servpro Trucks Big or Small, we do it All!

Earlier this year Texas encountered a very rare freeze event – we call it the Polar Vortex Event. Thousands of homes and businesses were devastated by this event. They lost power, which caused pipes to freeze and then when thawing out, the pipes burst flooding entire homes and buildings.

Our Team at SERVPRO of Chino/Chino Hills was able to travel to this event (we were based in the Fort Worth area) and in 3 weeks, boots on the ground, our production staff worked 12 to 15 hour days and were able to help 65 customers dry down their homes.

We worked with customers that had 1 room affected and we worked with customers that had over 5,000 sq. feet homes fully affected. These customers were sometimes waiting for over 3 weeks for help to arrive due to the shear number of calls received and structures affected. They were very appreciative of the work we do and the fact that our crews, as tired as they were, had the empathy to hold their hands through this very trying time.

Just want to say “Hats Off” to our amazing team for traveling to this event and being away from their families for a month to help these customers in Texas. Great Job!!!!

Fire Season Tips

7/13/2021 (Permalink)

Fire Storms seem to be the topic of the day in California during this hot, dry summer. SERVPRO of Chino/Chino Hills wants to share some tips to protect your home against a fire. The last thing anyone needs this year (or any year) is to suffer a devastating loss due to a fire.

 Farmers Insurance recently published some tips that we would like to share that you can easily implement to safeguard your home or business.

  1. Remove dead vegetation and lower branches from trees.

This seems like obvious upkeep, and we all know we need to do this to keep up the appearance of our homes, but we've all fallen victim to what I like to refer to as "the honey-do blues." This ailment is of the mental variety and seems to afflict anyone who has ever trimmed branches, pulled weeds, or had to do any amount of landscaping work. Fear not, fellow sufferer! This simple act can help hedge (pun fully intended) the risk of fire damage to your home.

  1. Keep the gutters, roof, and outdoor spaces free of debris like leaves and twigs.

In keeping with the first point, dried and dead vegetation can pose a risk of combustion. This is less than desirable when said vegetation is on your house.

  1. Move firewood at least 30 feet from the house.

Firewood in southern California? Maybe not. However, the point still stands to reason when you consider that some people store other combustible materials in and around their houses and garages.

  1. Use roofing materials that are resistant to fire (Class A).

Many of the houses in and around the Chino area are on the older side. Homes built in the region that are more than 30 years old are likely due for a new roof. Aside from being safer, your roof is also important to the efficiency of your home overall. This might be a good time to look into replacing old composition shingle roofs with newer and safer technology. Slapping another layer of shingles on isn't going to fix the problem in the long run.

  1. Install metal angle flashing at the edge of your roof and in areas where your roof meets a patio cover or awning.

Guess what doesn't burn in the event of a house fire? You've got it; metal. This helps prevent the fire from quickly spreading across your roof and making its way into your home.

  1. Install dual-pane windows as opposed to single-pane.

This one is important for a multitude of reasons. The first and most relevant to this article are the fire safety benefits. Modern dual-pane windows use tempered glass that is designed not to blow up and send glass shards flying in the event of sudden exposure to extreme temperatures. Tempered glass is also a great idea if you have kids or large animals running around in your home, as it is much more difficult to break or crack than traditional single-pane glass.

 Fire season is always a problematic time of the year for California, but you are ensuring that your home is better suited to deal with any potential threats with these tips. Additionally, if the worst-case scenario were to happen and your home did indeed suffer fire damage, you can rely on SERVPRO of Chino/Chino Hills to help restore your home to preloss conditions. With over 50 years of experience in the fire and water damage restoration industry and over 1,400 franchises across North America, SERVPRO is amongst the premier companies in our respective fields. Our technicians are all IICRC-certified professionals that go above and beyond to not only restore your home; we restore your peace of mind.

If you have experienced a fire in your home, give us a call today at 909-548-3191 to schedule one of our technicians to assess your property. It is our job to make it "Like it never even happened."

Polar Vortex

2/17/2021 (Permalink)

As of this writing, Texas is currently experiencing what’s been dubbed as a “polar vortex”. In plain language, it is incredibly cold. Sub-zero temperatures have fallen across the state, leading to all types of issues. The topic being discussed most at length is the power and water crisis. With temperatures being below freezing nearly constantly statewide, much of the power structures (renewable and fossil fuel) have literally frozen and are no longer operational. This has led to all types of issues and state officials have found themselves in a bind.

While California is not exactly known for being a haven for snowy weather and freezing temperatures, weather patterns have been steadily becoming more and more unpredictable. Areas in southern California already produce snow storms and are very familiar with the ramifications inherent to such weather.

Aside from things that can’t be addressed on an individual basis (the power grid, water supply, etc.), there are small things homeowners are currently doing in an effort to stop these cold snaps from wreaking havoc on their homes and businesses. Here is a short list of easy things you can do right now that may help prevent your property from taking damage:

  • As the weather gets colder, be sure to open your faucets to prevent them from freezing. Moving water is much less likely to freeze and cause a pipe burst.
  • Run your heater. Higher temperatures will prevent ice from forming or accumulating in central areas in your home or business.
  • Prepare for the worst. In the event California experiences a similar event to Texas, be sure you have an emergency preparedness kit ready. Canned food, candles, and other such items will definitely come in handy if we lose utility services.

Again this is an unlikely scenario and with these tips, you should be able to mitigate most if not all damage a winter storm may bring. If all else fails and you find yourself in a situation where your home or business has experienced damage, be sure to call SERVPRO of Chino/Chino Hills. While cold weather brings a unique set of challenges to the table, it’s nothing that our team of trained professionals can’t handle.

Fire or Water?

1/14/2021 (Permalink)

One of the things I find most interesting about this line of work (restoration and reconstruction) is the inherent ironies that go with it. For instance, I can’t tell you how many fire jobs I have snapped photos at or shot video of in the pouring rain. Another good example of this is visiting a loss wherein a window was broken or a roof was damaged from hurricane speed wind, only to arrive to a still, hot spring afternoon with no movement to speak of.

Now these are admittedly not the norm but when you live in southern California, what exactly is the norm when it comes to odd weather patterns?

That being said, I wanted to remind everyone that just because it hasn’t rained yet¸ rest assured that it most certainly will. At the time of writing this article, it is 68 degrees and sunny but my phone tells me there is rain imminent in the not-too-distant future. I wouldn’t believe it if I didn’t see it happen every year.

It is wise to always be cautious with sources of open flame. It is wise to always prepare for floods. It is wise to always keep an eye out for wet spots or mold growth. Most importantly, it is wise to always keep SERVPRO of Chino/Chino Hills on speed dial. In the case of an ironic (or perfectly expected) mishap, rest assured that we have you covered.

What Was That Noise?

12/28/2020 (Permalink)

A large hole in a business office with white walls. Debris is scattered in the foreground. Oh Holy Ceiling

There are a few sounds that human beings recognize immediately. When a horn beeps behind you on the road, you immediately straighten up and look around you to see who honked. When a cat begins purring, you know you have a happy cat. Some sounds are not immediately recognizable. For instance, when rain leaks through a slow leak in your roof, gets into your attic and insulation, then causes a large portion of your ceiling to collapse, you may not be able to pick it out immediately. You will, however, know that the loud crack and splash of debris and water onto the floor below is definitely not a good thing.

Luckily, the team at SERVPRO of Chino/Chino Hills is quite familiar with both the sound and effects of this type of water damage. If you’re unlucky enough to experience such an instance, give us a call today at (909)548-3191. We are here to help, and you heard it here first.

Flash Floods and the Damage Done

8/18/2020 (Permalink)

Flash floods are never the same story twice.

One may cause flooded gutters while the next one may completely decimate roadways and, even worse, your home.

The Inland Empire receives a decent amount of rain annually, but once in a while the skies open up and really let us have it. The winter of 2013/ 2014 brought with it not only above-average amounts of rain, but also a small amount of snow. If that doesn’t tell you how unpredictable the weather is here, I don’t know what will.

SERVPRO of Chino/Chino Hills is no stranger to flood damage. Water from backed up storm drains and broken roof shingles can wreak utter havoc on older homes built in the early 80’s and late 70’s, which account for much of San Bernardino and Riverside counties, respectively.

Luckily, our technicians are ready and able to handle any size water loss job. We have helping hands at over 1,700 locations nationwide.

If you have experienced a flood in your home or business, give us a call today at (909)548-3191. We can make it “Like it never even happened.”

Windy Daze

8/18/2020 (Permalink)

When you think of southern California, you probably don’t think of tornadoes. While anything is possible, not everything is probable. While we have had a few tornadoes over the years, they are peanuts compared to the Midwest’s “tornado alley”.

Granted, we definitely get high winds that cause a lot of headaches. In November of 2019, the city of Hesperia experienced high winds that toppled street signs and mailboxes, amongst other things. Winds like this often affect the more wide open areas, like Fontana, Rialto, and much of the high desert.

While high winds don’t strike fear into the hearts of people like a spinning mountain of debris and terror, the effects can be much the same. High winds throw rocks and debris through windows, damage roofs, and can even flip cars over.

Luckily, SERVPRO of Chino/Chino Hills is here to make sure that if and when high winds do strike, you aren’t left alone to pick up the pieces. Our technicians are trained in disaster recovery and cleanup, no matter the scale.

If your home or business has been damaged by wind, give our office a call today at (909)548-3191.

What to do in the Event of...

7/24/2020 (Permalink)

Small roof or wall leaks from storm damage are usually a small problem, but they can progress into a much larger issue. Not addressing a small leak may allow moisture to accumulate, causing mold to form. It may also damage the interior of a wall, as well as insulation and the non-porous latex paint commonly used in home interiors.

Obviously, not every single incident involving water qualifies as an emergency, however any type of water incident can cause bigger problems. The majority of major problems arise from allowing a water damage to go untreated. If you are quick to dry the affected area out thoroughly and make sure there is no residual moisture left you will minimize the potential for bigger problems.

Say you have a small leak in your roof during a storm event that lets water into your home or business, there are a few things you can do to help minimize the damage until help can arrive, for instance:

  • Use a shop vac to help remove standing water
  • Use towels (shop towels, paper towels, or regular towels) to help absorb the water
  • Put some air movement on the affected areas such as a ceiling fan or box fan

These tools and products are generally accessible in your home or office until the professionals of SERVPRO arrive to help assess the damages and complete the drying process.

Also, be sure to cut off the source of water to keep the damage from reoccurring if possible.

Leaks can be a real pain in the neck, especially once they grow into something more problematic. Fortunately, the trained water mitigation experts at SERVPRO of Chino/Chino Hills are available 24/7 to assist you if need be. Give us a call today at 909-548-3191.

Storm Shutters

2/20/2020 (Permalink)

This winter in Southern California has been one for the books. Between sporadic bouts of rain, random days of 80 degree weather, and gusts of wind hitting 80 miles per hour, it seems California is unsure of what season it is. While SERVPRO of Chino / Chino Hills is fully prepared to help homeowners tackle any type of storm loss, there are a few things that we recommend for avoiding potential issues. One of these includes the installation of storm shutters. Here are three factors to consider when shopping around.

  1. Type

Decisions, decisions! Storm shutters come in a variety of flavors, and there are different advantages for each one. The more permanent version is attached to your home and sits on the side or above a window opening. This type can swing over or slide down in the event of wind or any other type of storm conditions, providing protection to the window. Temporary shutters are also an excellent and appealing option for those that do not wish to make permanent alterations to their home. This type of panel is storm-resistant but rather than being permanently affixed to a structure, they can be stored away during the more dry seasons (the other 340 days of the year). Storm shutters can greatly alter the appearance of a home and while some homeowners are okay with that, others prefer the ability to remove them. Variety, after all, is the spice of life.

  1. Material

Did you know shutters came in different types of materials? Many people think of the more traditional slatted wood type when they think of residential shutters. While these are probably the most common in Southern California, they are not the only type. Areas that often experience high winds or heavy rains may instead use a more heavy-duty metal shutter. These are particularly useful in areas that see hurricanes and monsoons. Southern California homes are better suited for wood or even lightweight cloth shutters, which can also be used to reduce sunlight or provide a degree of privacy.

  1. Position

As I mentioned earlier in this article, shutters can hang in different positions or orientations. Folding shutters or accordion style units may swing inward from the sides, while others may sit over the window and swing or slide down. The style you end up with will depend on both preference and the severity of weather in your given area.

Shutters are awesome. They work well and can be an excellent addition to your homes aesthetic. Their functionality has led them to remain mostly unchanged for decades. When considering protection for your windows, take into account what other aspects the shutters will alter as well as what makes sense for your particular situation.

While we hope to never have to meet you in the event of storm damage, SERVPRO of Chino / Chino Hills is here for all of your restoration needs, 24/7, 365 days a year.

Weird Winter

2/10/2020 (Permalink)

This winter has been a weird one. The rain seems to come in waves (you know me and my puns) and then vanish without a trace. Heck, much of Southern California is having freeze warnings as I type this. SERVPRO of Chino / Chino Hills has seen a steep increase in water damage from roof leaks, accounting for roughly 85% of the work we do overall. Roof leaks are a serious pain in the neck, even when they aren’t necessarily catastrophic. To make matters worse, they seem to occur with almost spitefully bad timing.

Roof leaks happen for a variety of reasons, including but not limited to:        

  • Amateur construction
  • Holes made by rodents
  • Missing or loose shingles or tiles
  • Damaged underlayment

Let’s not forget the giant holes in your roof, commonly known as “sky lights”. While often allowing natural light into a large room, they also allow water in. After all, they are merely sealed holes.

Water leaves stains. More often than not, the first sign of a leak is the telltale discoloration or dark spot that typically occurs along a wall or ceiling. Many people believe that this indicates mold and while this is sometimes true, it is not always the case. Mold can begin growing within 48 – 72 hours, but it requires ideal conditions. It is more common to begin seeing the signs after several days.

Sometimes, roof leaks escalate into something more serious. Roofs can collapse if the structures holding them up are compromised by water and / or age. Attic insulation also plays a key role in these types of losses. Traditional insulation is a fluffy pink variety of woven fiberglass, and it is very absorbent. After it has had its fill and the weight becomes too much for the structure to support, it will let you know by ripping apart your ceiling and spitting debris and drywall all over your house. Definitely not a subtle hint.

The good news is that SERVPRO of Chino / Chino Hills is here to help, whether your roof has a slow leak or the entire roof comes crashing down. Winter is an unpredictable beast and when things go wrong, we are here to help.

Storm Events

1/29/2020 (Permalink)

Truck and building Repairing roof damage from storm event

One of the reasons Southern California is such a desirable place to live is our stable climate. Mild, seventy-five degree days in the middle of November are par for the course here, and you can visit the beach on just about any day of the year. In my thirty years of living in California, I can most certainly recall some downright hot Christmas mornings.

Once in a great while, however, the weather changes dramatically. Some of the more notable storms in our recent history include:

  • The 2014 North American Storm Complex, which produced not only rain, hail, and high winds, but snow.
  • 2017’s floods, which were the worst the state has seen in 122 years.
  • 2018 winter storms, which came shortly after the Thomas Fire and caused not only rain water damage, but also caused massive mudslides in Ventura and Santa Barbara counties, leading to multiple evacuations.

As residents of Southern California, we sometimes lose sight of the fact that we live in a coastal state that sees real devastation from the weather now and then. Even our normal winter and spring storm systems can sometimes wreak major havoc. Many of the ranch-style homes that make up around 75% of the suburbs here were built in the 70’s and 80’s and have never had major components (such as roofs, attic insulation, or windows) replaced or updated. Chances are likely that if a glaring issue has never arisen, many homeowners simply pay no attention to such things.

“If it ain’t broke, don’t fix it!”

Unfortunately, after a heavy and usually unexpected downpour, sometimes it is broke.

Many of the modern composition shingle roofs of today come with a 50 year guarantee. Manufacturers use cutting edge technology to ensure not only long-term strength and integrity, but technical updates to ensure proper installation. In years past, such was not the case. Many small issues, like poor production technique, cheap materials, or nail blow-through from substandard installation contribute to larger issues for homeowners down the line. Best-case scenario, small leaks will form and begin to drip into attic insulation. Wet insulation is essentially useless, and eventually that moisture will work its way down into your ceiling. This causes bubbling of the paint, warping of the wood and if left unchecked, eventually mold. Water also has an annoying tendency to spread down into walls, potentially causing mold deposits to form behind drywall. Sufficed to say, this can be a major headache to deal with.

While many precautions can be taken to avoid these issues (replacing an old roof or windows to prevent possible water entry, sandbags to prevent flooding, etc.), most people don’t have the time, money, or patience to address such things. The good news is that even though life happens, SERVPRO of Chino / Chino Hills is here to help you through the worst of it. We offer world-class restoration, drying, and mold remediation services so you can stop worrying about Mother Nature and get back to business as usual.

When Storms or Floods hit Chino, SERVPRO is ready!

7/12/2019 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage in the Chino Valley.

SERVPRO of Chino/Chino Hills specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit the Chino Valley, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 1700 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (909) 548-3191