Recent Posts

Fire Season Tips

7/13/2021 (Permalink)

Fire Storms seem to be the topic of the day in California during this hot, dry summer. SERVPRO of Chino/Chino Hills wants to share some tips to protect your home against a fire. The last thing anyone needs this year (or any year) is to suffer a devastating loss due to a fire.

 Farmers Insurance recently published some tips that we would like to share that you can easily implement to safeguard your home or business.

  1. Remove dead vegetation and lower branches from trees.

This seems like obvious upkeep, and we all know we need to do this to keep up the appearance of our homes, but we've all fallen victim to what I like to refer to as "the honey-do blues." This ailment is of the mental variety and seems to afflict anyone who has ever trimmed branches, pulled weeds, or had to do any amount of landscaping work. Fear not, fellow sufferer! This simple act can help hedge (pun fully intended) the risk of fire damage to your home.

  1. Keep the gutters, roof, and outdoor spaces free of debris like leaves and twigs.

In keeping with the first point, dried and dead vegetation can pose a risk of combustion. This is less than desirable when said vegetation is on your house.

  1. Move firewood at least 30 feet from the house.

Firewood in southern California? Maybe not. However, the point still stands to reason when you consider that some people store other combustible materials in and around their houses and garages.

  1. Use roofing materials that are resistant to fire (Class A).

Many of the houses in and around the Chino area are on the older side. Homes built in the region that are more than 30 years old are likely due for a new roof. Aside from being safer, your roof is also important to the efficiency of your home overall. This might be a good time to look into replacing old composition shingle roofs with newer and safer technology. Slapping another layer of shingles on isn't going to fix the problem in the long run.

  1. Install metal angle flashing at the edge of your roof and in areas where your roof meets a patio cover or awning.

Guess what doesn't burn in the event of a house fire? You've got it; metal. This helps prevent the fire from quickly spreading across your roof and making its way into your home.

  1. Install dual-pane windows as opposed to single-pane.

This one is important for a multitude of reasons. The first and most relevant to this article are the fire safety benefits. Modern dual-pane windows use tempered glass that is designed not to blow up and send glass shards flying in the event of sudden exposure to extreme temperatures. Tempered glass is also a great idea if you have kids or large animals running around in your home, as it is much more difficult to break or crack than traditional single-pane glass.

 Fire season is always a problematic time of the year for California, but you are ensuring that your home is better suited to deal with any potential threats with these tips. Additionally, if the worst-case scenario were to happen and your home did indeed suffer fire damage, you can rely on SERVPRO of Chino/Chino Hills to help restore your home to preloss conditions. With over 50 years of experience in the fire and water damage restoration industry and over 1,400 franchises across North America, SERVPRO is amongst the premier companies in our respective fields. Our technicians are all IICRC-certified professionals that go above and beyond to not only restore your home; we restore your peace of mind.

If you have experienced a fire in your home, give us a call today at 909-548-3191 to schedule one of our technicians to assess your property. It is our job to make it "Like it never even happened."

Better to have and need not

5/4/2021 (Permalink)

By now, if you’ve been reading our blogs on a somewhat regular basis, you know that SERVPRO of Chino/Chino Hills focuses on many different things almost constantly. We exercise caution in dangerous situations, we work until the job gets done (even with 4 jobs happening simultaneously), and we are sympathetic and professional on someone’s worst day. Losing your home or business to a fire is a very serious and often heartbreaking affair, which is exactly why we only hope to meet you under positive circumstances. In light of that sentiment, we have compiled some fire safety tips to help you avoid a potentially terrible situation from taking place.

First and foremost, one must never forget the basics. Things like turning burners off when unattended, never walking away from lit candles, and never allowing children or pets near a grill. These simple things have a tendency to slip our minds at times and, unfortunately and on rare occasion, these simple oversights can lead to tragedy. It only takes one mistake.

Second, make sure you keep fire safety equipment near areas that are potentially prone to fires. This includes places like kitchens, near grills, fireplaces, etc. Typically, a fire extinguisher of the correct type is sufficient. Fast action with an extinguisher may be the difference between a charred cabinet and countertop and a whole-home loss.

Lastly, if the worst-case scenario does indeed happen, be sure to call SERVPRO of Chino/Chino Hills as soon as possible. While losing property to a fire can be traumatizing, you can at least have the comfort of knowing that your home is in good hands with our professional and courteous technicians.

Trust us, it’s better

4/23/2021 (Permalink)

If I’ve learned anything in this business (and I have), it’s that sometimes you have to accept the lesser of two evils as a necessity. For example, say your house experiences a fire. More often than not, the fire department will do everything in their power to attempt to save as much as they possibly can. In doing this, there is often collateral damage done to soft goods and electronics due to the water needed to extinguish the fire. On the surface it may seem like you have dodged a major bullet, and you have! Your home was mostly unharmed from the fire and rather than dealing with the heartbreaking task of digging through cinders and ash, you now just have to deal with some water damage. Right?

Well, mostly right. Water is insidious and while it is definitely better than fire damage, it still poses its own set of issues. Mold, for instance, can grow in as little as 24 hours if wet areas behind drywall aren’t tended to quickly. Mold can cause a litany of effects, none of which are cheap.

Here’s my advice to you: call SERVPRO of Chino/Chino Hills as soon as possible. Not only are we experts in fire damage restoration, we are experts in water mitigation. We can help get your home back to preloss conditions in no time flat. It’s just one more way we can help make it “Like it never even happened.”

It’s that time of year!

4/23/2021 (Permalink)

With the COVID pandemic coming to a close and summer coming in hot (you’ll pardon the pun) many businesses will be returning to business as usual (again, pun). What does that mean for your business? It means busy offices, bustling break rooms, and chaotic lobbies. It means people returning in droves, anxious to get back into the swing of things after over a year of being away. It also means it’s time for some spring cleaning.

SERVPRO of Chino/Chino Hills is your one-stop shop for all things clean. Yes, we offer things like COVID-19 cleanings and wipe downs, but we also offer commercial duct cleaning. Right now, more than ever, people are concerned with respiratory health. Even those who aren’t concerned with becoming ill may still have seasonal allergies and after a year or so of vacancy or reduced capacity, you can bet on the colony of dust bunnies that have taken up residence in your duct space.

SERVPRO is one of the most recognized names in our industry because we focus the same amount of energy on every job, big or small. Whether you’re in a high rise hotel with 10 different A/C units or a small office that houses three employees, SERVPRO of Chino/Chino Hills treats every job with integrity, decency, and swift action.

Give us a call today to set up your commercial cleaning and let’s all get back to work!

A name you can trust

4/23/2021 (Permalink)

With so many restoration companies on the internet, have you ever wondered why SERVPRO is always among the first to show up in a search, or why insurance companies trust us with their large and small-scale fire, water, and mold losses?

Simply put, we are one of the most trusted and oldest companies in the industry. The word “old” can sometimes be used in a derogatory manner, lending to the notion that we are outdated or not up to snuff with newer brands. This is not the case. SERVPRO of Chino/Chino Hills stays up to date with not only the latest in restoration methodology and products, but the technology that is required in today’s landscape. Products like the 360-degree infrared camera (known as a Matterport) seamlessly sync up with our smart phones and tablets to create a digital representation of your home or business, allowing both us and your insurance agent to get an inside look at your project without unnecessary trips. Another great example of our ever-evolving process is our line of proprietary cleaning and deodorization products. SERVPRO holds the patent on over 100 products specifically designed to help us help you.

Whether its fire, water, biohazard, mold, biological material, or any other type of loss, rest assured that when you work with SERVPRO of Chino/Chino Hills, you’re working with the best.

Don’t let it get this bad

4/23/2021 (Permalink)

Fires are life-changing. They often happen quickly and with little to no warning. On the off chance that someone has advanced warning that a fire is imminent, there are certain steps that can be taken to protect your business.

  • Keep the correct fire extinguisher nearby in all rooms: did you know there are different types of fire extinguishers for different types of fires? Some extinguishers are useless against certain types of fires. For example, using a standard type A fire extinguisher on a grease fire will only temporarily snuff the flames, if at all. Make sure you have the correct types of extinguishers at hand.
  • The best way to choke out a fire is to deprive it of oxygen: if a fire hasn’t grown too large and it is safe to do so, try to cut off the flow of new oxygen to a fire. Think of clapping a pot over another pot in the event of a small flare-up on a stove top. Fire needs oxygen to grow and without it, it will flicker out.
  • Call 911 first, even if you’re reasonably sure the fire won’t grow out of control: time is everything in a fire. It is the difference between a few scorched chairs or a destroyed kitchen and completely losing your office space.

Fires happen, and that’s just a fact of life. If your business experiences one, give SERVPRO of Chino/Chino Hills a call today. We can help make it “Like it never even happened.”

The worst time to realize you don’t have a plan is when it’s too late.

4/22/2021 (Permalink)

Purely hypothetical situation: you are hard at work at your office. You have opened three new accounts in the past two days and are hard at work, typing away and building out new profiles for your customers. Thunderstorms have been rocking the local area for the past few days, wreaking havoc on your morning commute and flooding the freeways. However, you barely notice the rain and wind battering your office windows. Suddenly, you smell smoke. You hear yelling from an adjacent office. People are yelling “fire!” and without thinking, you grab your bag and head for the nearest emergency exit. This exact eventuality has been a focal point of the company’s disaster preparedness trainings over the past few years.

You make it out in one piece, with all of your coworkers present and accounted for. The only casualty of this event was your desktop computer with your new acquisition’s information on it. Surely, the customers will understand why there was a bit of a delay on their services.

This situation has happened time and time again, sometimes with tragic results. All too often, people overlook disaster preparedness. Just because something bad hasn’t happened yet doesn’t mean something never will.

SERVPRO of Chino/Chino Hills knows this all too well. Between floods, fires, and everything in between, we have seen the effects of accidents and freak storms on both homes and businesses. That is why we offer our Emergency Readiness Plan (ERP) service. An ERP is essentially your cheat sheet for disaster preparation. One of our trained professionals will work with you on outlining escape routes, water valve shutoffs, phone numbers to pertinent parties to call in case of an emergency, and so much more. We compile all of this information into one consolidated packet so there is no guesswork or tracking down of miscellaneous information that may be necessary.

We are committed to safety for both our team and yours. Give us a call today to schedule your ERP.

Jack was all hopped up on the car wash

4/22/2021 (Permalink)

In light of the events of 2020, a lot of things changed. Some things that many consider societal norms were fundamentally altered, including the ways we communicated and gathered. While many of these restrictive aspects of the “new normal” have begun to slowly slip away into the distant past, some elements have stuck around for the foreseeable future. For instance, online video conferencing as a means of holding high-occupancy meetings via platforms like Zoom or Microsoft Teams has become not only normal, but somewhat tedious.

Being all too aware of this fact, SERVPRO of Chino/Chino Hills decided to try and add a fun spin to virtual meetings. We began hosting live Zoom call events centered around holidays and the festivities that would typically go along with them. A great example of this was our Easter event, entitled “A Very Hoppy Easter”. Our marketing team members dressed up in bunny ears, with one of our staff members (Jack) even going so far as to don a full-body bunny costume complete with ears and a tail. The fun didn’t stop there. The winner of the Zoom call was awarded a gift basket, which included a full car wash and auto detailing job. Since we are always trying to outdo ourselves, Jack showed up to the car wash wearing the bunny costume and washed the car while wearing it. The video of this car wash can be found on our Instagram.

Yes, SERVPRO of Chino/Chino Hills takes our work very seriously but we also know how to have a good time. Ultimately our goal is to make people happy with the work we do, whether that means performing a water mitigation job or washing your car in a full bunny costume.

Pie Anyone?

4/21/2021 (Permalink)

As of today, SERVPRO of Chino/Chino Hills is now a full-service bar and bakery. Yes, we have a passion for restoration, remediation, and reconstruction and yes, we are one of the oldest and trusted brands in the industry, but our real passion is good cakes and great shakes!

Despite our position as leaders in the industry with over 1,900 franchises across North America, our line of proprietary and patented cleaning agents, and our world-class service and expertise, we no longer offer restoration services. Instead, when a customer calls in with a pipe leak, we take a more modern approach to remedying the problem. Why stress about a little bit of moisture and mold when you can indulge yourself in one of our patented culinary offerings?

For instance, try our Mitigation Mudslide with a slice of Wall-and-Almond pie. Don’t have a sweet tooth? No problem. Sip on a Rebar-Tini and kick back and let that leak run wild!

Yes, we could stick with what we do best and help homeowners make it “Like it never even happened,” but we felt we needed to follow our hearts and do what drives us most.

In case you were wondering, I wrote this on April 1st and yes, you have been fooled. SERVPRO of Chino/Chino Hills will always be your go-to resource when disaster strikes, be it large or small-scale. A Mitigation Mudslide does sound good, though.

Bio Cleaning

3/30/2021 (Permalink)

With multiple vaccines and other treatment options for COVID-19 now readily available to anyone who wants them, we have seen a steady decline in biohazard / pathogen cleanings. It seemed like this time last year we were doing two or three a day, with the foggings and wipe-downs peaking near the beginning of autumn. Sufficed to say, we are overjoyed with this sudden lapse in those particular jobs; the cause is one to be celebrated.

That being said, SERVPRO of Chino/Chino Hills is still offering these wipe-downs for any and all causes, not just COVID-19. Prior to the start of the pandemic and subsequent outbreaks, SERVPRO was among the top companies offering bio-remediation services. With over 50 years of knowledge and expertise under our belt, we are available 24 hours a day, 7 days a week. Our teams abide by all current CDC guidelines and we only use the latest and most effective proprietary products in our cleanings.

Things are getting back to normal. If your business is getting ready to reopen and you want to take precautionary measures to keep your staff safe, give our office a call today.