Recent Posts

Third Quarter Rain

10/7/2020 (Permalink)

Fall leaves in water Autumn Color

With fall just around the corner, southern California will no doubt be experiencing our annual three days of rain again soon.

All joking aside, we have one of the more bizarre and inconsistent climates in the United States. October is typically the turning point from Sonoran Desert levels of heat to a milder, only-sometimes-causes-a-sunburn heat to torrential downpour. Even then, there are caveats and nuances to this wonderful coastal oasis we call home.

SERVPRO of Chino/Chino Hills most often deals with water loss events. Although always true, there are different underlying causes. For example, the end of spring into the first part of autumn typically brings a lot of appliance-centric types of losses. This includes things like kitchen sink floods, plumbing issues that back up toilets, washers that feel the need to wash the entire bottom floor of your home, etc. The rest of the year (right around now) consists of more and more issues involving rain or stormy weather in general. Rain can cause problems with flooding but it can also get into cracks and crevasses in homes, introducing moisture into areas it shouldn’t be and resulting in mold.

Whether your Chino Hills home experiences damage from rain causing mold, hail breaking a window and allowing rain to come into your home, or wind destroying your roof, SERVPRO of Chino/Chino Hills is here to help 24 hours a day, 7 days a week.


9/8/2020 (Permalink)

dried dandelion Allergens Everywhere


This should be a familiar sound to those of us with allergies. Southern California is known for its beautiful landscapes and scenic mountain and ocean views. It is one of the many perks to living in the Golden State. However, as with any good thing, too much of a good thing can be bad.

One of the less often considered aspects of owning a home or business is duct cleaning. That is, unless of course, you are a sufferer of allergies. When the runny eyes, the scratchy throat, and the sneezes begin their unrelenting assault on your senses, people will do just about anything for some relief. While there are many modern medicines that stifle the effects of allergies, the best thing to do in these types of scenarios is to fix the issue at its source. One of those sources is almost assuredly your home or business air quality.

SERVPRO has been cleaning ducts for over 50 years. We hang our hat on being one of the world’s leading cleaning and restoration companies, and there is a reason we are known as such. With an entire product line dedicated to cleaning allergens and pathogens as well as neutralizing odors and irritants from the air, it’s no wonder that SERVPRO continues to uphold the reputation that put us on the map.

Aside from dander, pollen, dust, and potentially mold, it is never a bad idea to perform a duct cleaning in case there has been an intrusion by rodents or birds. These animals are known to sometimes carry harmful bacteria and are in and of themselves allergenic to some people.

Has it been a while since your home or business’ last deep cleaning of the air ducts? Give SERVPRO of Chino/Chino Hills a call today at 909-548-3191 and set up your duct cleaning today.

Clean that Gym

8/18/2020 (Permalink)

hand holding weights Get Back to Business!

“Great to see you! We’ve missed you. Please make sure to maintain your distance from other members, sanitize your equipment before and after every use, wash your hands, don’t breathe too hard, make sure to wear one of our protective bubble suits, and be sure to wear a mask. Have a great workout!”

Okay, so this is a bit embellished, but similar conversations may or may not be taking place in gyms across the state right now. As one might expect, a slew of challenges arises when dealing with gyms and COVID-19 precautions. SERVPRO of Chino/Chino Hills is here to address some of these challenges.

  1. How can you keep me safe at a gym during a pandemic?

Fitness clubs are educating their team members on how to appropriately clean equipment both before and after a member uses it.

  1. That isn’t reassuring at all! Aren’t they just using Clorox and hand sanitizer?

Well… yes. As gyms are typically not trained in bioremediation or emerging pathogens, owners are defaulting to typical household cleaning products. The CDC is unsure whether or not these chemicals are effective against COVID-19 100% of the time.

  1. That’s crazy! I definitely don’t feel safe.

That’s where SERVPRO of Chino/Chino Hills comes in. Between our technicians being fully trained to IICRC standards of bioremediation and our proprietary suite of cleaning products like SERVPROxide, the nastiest of gym equipment doesn’t stand a chance.

Rather than read through a theoretical conversation, give us a call today so we can further explain our Certified: SERVPRO Cleaned service to you directly. Our office can be reached at (909)548-3191.

It's a Big Deal

8/18/2020 (Permalink)

Biohazard symbol Disinfect

Since COVID-19 began, it is not uncommon to see businesses struggling to remain open. Larger cities like Los Angeles have been hit especially hard with bars, gyms, and restaurants in a constant state of flux. This is a byproduct of strict regulatory orders imposed by Governor Newsom set in place to help slow the spread of the virus.

Even though the future of California remains uncertain and seemingly bleak, things are beginning to return to normal. While it is hard to focus on business in scary times like these, business owners have a duty to ensure their customers feel safe when things do eventually settle down. Many business owners are requesting that SERVPRO of Chino/Chino Hills do a preventative cleaning or even a decontamination cleaning, in the event that a staff member or customer has shown to be COVID-positive. SERVPRO’s new Certified: SERVPRO Cleaned Program covers all of this and more. Business owners will be given a window decal with the date of the cleaning on it so customers and staff can see that precautions have been taken to ensure their health and safety.

Things may be tough right now but rest assured, we will pull through and get back on track. In the meantime, give us a call at (909)548-3191 to learn more about the new Certified: SERVPRO Cleaned Program.

Hot Dang!

8/18/2020 (Permalink)

pan on stove on fire Kitchen Stove Fire

Fun fact of the day: Food is one of the most dangerous things to cook. Well, to be fair, the food isn’t the dangerous part. The process of cooking is. In fact, kitchen accidents are one of the leading causes of house fires. According to, these are the top three causes:

  1. Cooking

Oil fires and stove burners are like peanut butter and jelly. Many of these fires are avoidable but due to the fact that people attempt to snuff them using water as opposed to the correct type of fire extinguisher (Class B or K, or an all-purpose Class A, B, C type), they still end up growing until they are unable to be put out easily. A fire extinguisher (or multiple fire extinguishers) can literally be a life-saver, so make sure you have one handy.

  1. Heating

You’d be wan to find a Californian that doesn’t look for any excuse to burn a log in their fireplace or fire pit. Unfortunately, very few people take care of and maintain them. Creosote (the dark brown or black substance that forms as a byproduct of burning organic matter in an enclosed area) is extremely flammable and very hazardous, and it is a leading cause of preventable house fires. Make sure the area is free of creosote and debris that may accidentally catch fire.

  1. Smoking in bed

Aside from being a bad habit and killing many people annually, cigarettes may also pack a punch to your home. An average of 18,100 ( house fires begin annually due to people falling asleep while smoking.

If a house fire occurs for these or any other reason, SERVPRO of Chino/Chino Hills is here to help make it “Like it never even happened.” With over 50 years in the industry, you can trust us to make it right, day or night. Give us a call today at (909)548-3191.

A Fire is More Than Just a Fire

8/18/2020 (Permalink)

House on fire Devastating House Fire

Wildfires are terrifying. They are also a fact of life for Californians. While SERVPRO of Chino/Chino Hills handles small, isolated fire loss events on a fairly frequent basis, they pale in comparison to the occasional large-scale losses. Entire homes reduced to soggy carpets and scorched walls play host to countless memories and personal belongings that have been destroyed by water or warped beyond recognition by flames, leaving heartache and a giant mess for the occupants.

In these types of events, adrenaline and emotions run high and have a tendency to overshadow the full reality of the situation. Things like lodging are covered by most homeowners insurances, but what about toothpaste? Entertainment? The things that make life livable are the small things that tend to get overlooked in major catastrophes.

SERVPRO of Chino/Chino Hills has enough experience to know that house fires are incredibly stressful and, typically, life-changing events. For this reason, we will walk with your family through the entire process as if you were our family. While a fire is always a major tragedy, SERVPRO of Chino/Chino Hills is trying to soften the blow a bit while we return your home to preloss conditions.

If you have experienced a house or commercial fire, give us a call today at (909)548-3191.

Flash Floods and the Damage Done

8/18/2020 (Permalink)

cars in water Teaching our Cars How to Swim

Flash floods are never the same story twice.

One may cause flooded gutters while the next one may completely decimate roadways and, even worse, your home.

The Inland Empire receives a decent amount of rain annually, but once in a while the skies open up and really let us have it. The winter of 2013/ 2014 brought with it not only above-average amounts of rain, but also a small amount of snow. If that doesn’t tell you how unpredictable the weather is here, I don’t know what will.

SERVPRO of Chino/Chino Hills is no stranger to flood damage. Water from backed up storm drains and broken roof shingles can wreak utter havoc on older homes built in the early 80’s and late 70’s, which account for much of San Bernardino and Riverside counties, respectively.

Luckily, our technicians are ready and able to handle any size water loss job. We have helping hands at over 1,700 locations nationwide.

If you have experienced a flood in your home or business, give us a call today at (909)548-3191. We can make it “Like it never even happened.”

Windy Daze

8/18/2020 (Permalink)

fallen tree They Just Come Crashing Down

When you think of southern California, you probably don’t think of tornadoes. While anything is possible, not everything is probable. While we have had a few tornadoes over the years, they are peanuts compared to the Midwest’s “tornado alley”.

Granted, we definitely get high winds that cause a lot of headaches. In November of 2019, the city of Hesperia experienced high winds that toppled street signs and mailboxes, amongst other things. Winds like this often affect the more wide open areas, like Fontana, Rialto, and much of the high desert.

While high winds don’t strike fear into the hearts of people like a spinning mountain of debris and terror, the effects can be much the same. High winds throw rocks and debris through windows, damage roofs, and can even flip cars over.

Luckily, SERVPRO of Chino/Chino Hills is here to make sure that if and when high winds do strike, you aren’t left alone to pick up the pieces. Our technicians are trained in disaster recovery and cleanup, no matter the scale.

If your home or business has been damaged by wind, give our office a call today at (909)548-3191.

Swimming in the Kitchen

8/18/2020 (Permalink)

water covering two rooms This Kitchen is Underwater

Ah, summertime in sunny southern California.

S’mores, barbecues, and long swims in the pool are commonplace and part of the joys of living in such a temperate climate. However, water damage takes no vacation days, nor does it go easier on homeowners just because the sun is out.

Kitchen floods are by and large the most common type of water loss that SERVPRO of Chino/Chino Hills responds to. Points of origin include dishwashers and refrigerators, but sinks are the more common culprit. Hypothetical situation: everyone is in the backyard swimming. While washing dishes in the kitchen, little Bobby runs in to tell you he just stuck a double backflip cannonball into the pool. He doesn’t just want you to see, he needs you to see right now, at this very instant, pronto, “come on mom, I’ve been practicing all day”, now. You follow him outside and watch in sheer terror, dreading the things that might go wrong. What if he slips? What if he accidentally runs into the fence? What if he… He lands it! You applaud and watch as he does every variation in the book. You’re so proud. They grow up so fa-

The sink is still running. It has been for nearly half an hour.

As you run inside, you nearly slip on an inch of water. It has covered your kitchen and saturated your hardwood floors.

Well, better call SERVPRO.

It’s alright to have fun in the sun but when flood water rains on your parade, give SERVPRO of Chino/Chino Hills a call at (909)548-3191. We can restore your home to pre-double backflip conditions and make it “Like it never even happened.”

Plumbing Bummers

8/18/2020 (Permalink)

plumbing pipes Which Pipe Carries What?

Everybody has a story about having needed help from a plumber at some time or another, whether it was for sewage and septic backups or busted pipes. Once the plumber finishes, we then come in and do the clean-up and dry-down.

In our line of work, we break up different types of water losses by category.

Category 1 water losses are “clean water” events. Things like water lines feeding into toilets, sinks, or refrigerators fall into this category. It simply means the water has no biological contaminants and poses no threat to health or safety.

Category 2 water losses are mildly contaminated water losses. Things like dish soap in water would make it qualify as category 2.

Category 3 water losses are considered “grossly contaminated”. Contaminants may include fecal matter, blood, or other biological threats.

When a septic or sewer line backs up and causes damage in your Inland Empire home, know that SERVPRO of Chino/Chino Hills is at the ready and willing to help. Our technicians are on standby 24 hours a day, 365 days a week. We will not only make sure your home is safe and clean; we will make it “Like it never even happened.”