Recent Posts

Fire Season

10/21/2019 (Permalink)

California has seen devastating fire storms in the past couple of years and now that fire Season is upon us SERVPRO of Chino/Chino Hills would like to offer you all a few tips to help protect your homes in the event a wildfire sparks in your neighborhood.

  1. Keep your trees and shrubs pruned.
  2. Be sure your irrigation system is functioning properly.
  3. Clear dead and dying vegetation from your property.
  4. Clean your gutters.
  5. Do not keep firewood stacked too close to your home.
  6. Properly store flammable liquid.
  7. If requested by law enforcement to evacuate, leave your home. It is better to keep your family safe, than to get caught off guard.
  8. Keep your wallet or purse, keys, phone and power cords easily accessible to take on your way out the door.
  9. Make sure your family has an escape route that includes a meeting place in the event the family gets separated.

Here’s wishing everyone a safe Fire Season!

We Are an IICRC Certified Firm

9/17/2019 (Permalink)

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) logo We are an IICRC Certified Firm

SERVPRO of Chino/Chino Hills is an IICRC Certified Firm.

What does that mean?

IICRC stands for The Institute of Inspection, Cleaning and Restoration Certification. In the restoration industry IICRC determines the standards and provides training and certification to restoration companies.

How can you tell if a firm is IICRC certified?

IICRC Certified Firms have the right to display the IICRC Certified Logo.

What should I choose an IICRC Certified Firm?

• Firm must present accurate information to consumers and conduct business with honesty and integrity.

• A technician who has been formally trained and passed all required tests is required on all jobs.

• Technicians participate in continuing education programs to keep up-to-date on the latest changes in the industry.

• Liability insurance, to protect all parties in the event of an accident, is maintained.

• Firm must maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

More about IICRC

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Chino/Chino Hills

As stated, we are an IICRC Certified Firm. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification. If your home experiences fire, smoke or water damage you can rest assured with SERVPRO of Chino/Chino Hills. Our staff is equipped with the knowledge and technology to restore your property.

Act Fast! Call SERVPRO Chino/Chino Hills for Immediate Service

8/12/2019 (Permalink)

When water damage occurs an immediate response is needed.

We are dedicated to being faster to any-sized disaster in the Chino Valley. SERVPRO of Chino/Chino Hills provides 24-hour emergency service to residences and commercial properties so we can respond immediately to your emergency.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Our trained technicians can respond quickly to assess and begin remedying the damage.

Residential Services 

Whether your home experiences flood damage or you discover a mold problem, you can depend on us. We respond immediately to assess your property and get to work. We can restore your home quickly so that you can continue living with minimal interruption. Our technicians have extensive cleaning and restoration training and can make your property look it's best.

Commercial Services

When your commercial property is in need of cleaning or restoration services an instant response is important. Often every hour spent cleaning is an hour of lost revenue and productivity. We have the training and expertise to respond promptly.

Get back to business with SERVPRO of Chino/Chino Hills. 

Learn more about our Commercial Services, click here.

Have Questions? Call Us 24/7 – (909) 548-3191

When Storms or Floods hit Chino, SERVPRO is ready!

7/12/2019 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage in the Chino Valley.

SERVPRO of Chino/Chino Hills specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit the Chino Valley, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 1700 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (909) 548-3191

Does Your Chino Valley Home Have A Mold Problem?

6/6/2019 (Permalink)

Act fast! Mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (909) 548-3191.

Chino & Chino Hills Residents: We Specialize in Flooded Home Cleanup and Restoration!

3/11/2019 (Permalink)

An immediate response to flooding helps to minimize the damage as well as the cleaning and restoration costs.

A home can flood at any time, although flooding most often occurs during heavy rainfall. Homes with basements are especially prone to flooding because they often built partly or entirely below ground level. There are a number of reasons why your Chino home could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions About Home Flooding?

Call Today - (909) 548-3191

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded home can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Chino/Chino Hills and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Home Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help (909) 548-3191

Faster to your Chino Water Damage Event

2/18/2019 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Chino/Chino Hills provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Chino/Chino Hills arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage as well as the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (909) 548-3191

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Chino/Chino Hills

SERVPRO of Chino/Chino Hills specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Chino and Chino Hills 24 Hour Emergency Water Damage Service

1/9/2019 (Permalink)

SERVPRO of Chino/Chino Hills provides 24 hour fire and water damage restoration service in San Bernardino County

SERVPRO of Chino/Chino Hills is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (909) 548-3191

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Chino/Chino Hills has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Chino/Chino Hills

SERVPRO of Chino/Chino Hills specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • IICRC Certified Firm
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Top 5 Reasons to Choose SERVPRO of Chino/Chino Hills When You Have Water Damage

11/15/2018 (Permalink)

The SERVPRO Chino / Chino Hills team is ready and capable.

SERVPRO of Chino / Chino Hills provides cleanup and restoration services to residential and commercial facilities in the Chino Valley. Our services include water damage restoration, fire damage restoration, mold remediation, storm damage restoration, cleaning services, building services and commercial services.

When it comes to water damage there are several reasons why you should call us. Here are our top 5 reasons to call SERVPRO of Chino / Chino Hills at (909) 548-3191 when you have water damage.

#1 We’re Nearby

The SERVPRO of Chino / Chino Hills facility is located in Chino near the intersection of Edison Ave. and Central Ave. We are centrally located and always ready to respond to local flood or water damage emergencies.

In addition to being close by, owners Rick and Rhonda Brogdon, are also proud to be active members of the Chino community. Locally owned with national resources, our customers get the best of both worlds.

#2 We’re Faster to Any Size Disaster

A fast response lessens the damage, limits further damage, and reduces cost. We already mentioned that we are located in Chino. In addition, SERVPRO of Chino / Chino Hills provides emergency cleaning and restoration services 24 hours a day, 7 days a week – including all holidays. Call us day or night and we respond immediately.

#3 Advanced Training

Experience matters. All of our technicians are highly trained in property damage restoration and they have access to our advanced equipment.

Training includes The Institute of Inspection Cleaning and Restoration Certification (IICRC), which sets the standard for the cleaning and restoration industries; as well as best practices in water restoration; fire restoration; mold remediation; carpet and upholstery cleaning; and other cleaning and restoration courses. Learn more.

#4 Advanced Equipment and Techniques

Besides the powerful pumps and vacuums that help us move lots of water quickly we also use specialized equipment that helps us do a variety of things like detect hidden moisture or extract water. By investing in the latest technology and equipment we can restore your home more quickly and minimize costs. We also use professional-strength cleaning, sanitizing, and deodorizing products to complete the job.

#5 Confidence

When the job is done our technician provides validation and documentation that your property is dry and the job is complete so you can feel confident, safe and comfortable. SERVPRO is well respected across the U.S. and Canada. At SERVPRO of Chino / Chino Hills, we are proud to provide the amazing SERVPRO service to our own community.

More Reasons to choose SERVPRO Chino / Chino Hills

There are many more reasons why you should choose SERVPRO Chino / Chino Hills including that we are straightforward, we are professional, we help save money, we answer all questions and concerns, we help manage insurance paperwork, and more.

If you experience water damage call us at (909) 548-3191.


2/28/2017 (Permalink)

Mold problem? SERVPRO of Chino / Chino Hills will make it like it never happened.

Molds are part of the natural environment, and can be found everywhere, indoors and outdoors. Mold is not usually a problem, unless it begins growing indoors. The best way to control mold growth is to control moisture. The EPA website provides guidance about mold and moisture for homes, schools, multifamily and commercial buildings. Molds can have a big impact on indoor air quality.

Ten Things You Should Know about Mold

  1. Mold can cause health effects.
  2. There is no practical way to eliminate all mold and mold spores in the indoor environment; the way to control indoor mold growth is to control moisture.
  3. If mold is a problem in your home or school, you must clean up the mold and eliminate sources of moisture.
  4. Fix the source of the water problem or leak to prevent mold growth.
  5. Reduce indoor humidity (to 30-60%) to decrease mold growth by:
    • Venting bathrooms, dryers and other moisture-generating sources to the outside
    • Using air conditioners and de-humidifiers
    • Increasing ventilation
    • Using exhaust fans whenever cooking, dishwashing and cleaning
  6. Clean and dry any damp or wet building materials and furnishings within 24-48 hours to prevent mold growth.
  7. Clean mold off hard surfaces with water and detergent, and dry completely. Absorbent materials such as ceiling tiles, that are moldy, may need to be replaced.
  8. Prevent condensation: Reduce the potential for condensation on cold surfaces (i.e., windows, piping, exterior walls, roof, or floors) by adding insulation.
  9. In areas where there is a perpetual moisture problem, do not install carpeting (i.e., by drinking fountains, by classroom sinks, or on concrete floors with leaks or frequent condensation).
  10. Molds can be found almost anywhere; they can grow on virtually any substance,so long as moisture is present. There are molds that can grow on wood, paper, carpet, and foods.

Mold Cleanup

If you already have a mold problem - ACT QUICKLY. Mold damages what it grows on. The longer it grows, the more damage it can cause. Who should do the cleanup depends on a number of factors. One consideration is the size of the mold problem. If the moldy area is less than about 10 square feet (think of a roughly a 3 ft. by 3 ft. patch), in most cases, you can handle the job yourself. However:

  • If there has been a lot of water damage, and/or mold growth covers more than 10 square feet, consult EPA guide Mold Remediation in Schools and Commercial Buildings. Although focused on schools and commercial buildings, this document is applicable to other building types.
  • If you choose to hire a contractor (or other professional service provider) to do the cleanup, make sure the contractor has experience cleaning up mold. Check references and ask the contractor to follow the recommendations in EPA guide Mold Remediation in Schools and Commercial Buildings, the guidelines of the American Conference of Governmental Industrial Hygienists (ACGIH), or other guidelines from professional or government organizations.
  • If you suspect that the heating/ventilation/air conditioning (HVAC) system may be contaminated with mold (it is part of an identified moisture problem, for instance, or there is mold near the intake to the system), consult EPA guide Should You Have the Air Ducts in Your Home Cleaned? before taking further action. Do not run the HVAC system if you know or suspect that it is contaminated with mold - it could spread mold throughout the building.
  • If the water and/or mold damage was caused by sewage or other contaminated water, then call in a professional who has experience cleaning and fixing buildings damaged by contaminated water.
  • If you have health concerns, consult a health professional before starting cleanup.

Floods and Flooding

During a flood cleanup, the indoor air quality in your home or office may appear to be the least of your problems. However, failure to remove contaminated materials and to reduce moisture and humidity can present serious long-term health risks. Standing water and wet materials are a breeding ground for microorganisms, such as viruses, bacteria, and mold. They can cause disease, trigger allergic reactions, and continue to damage materials long after the flood.

EPA (United States Environmental Protection Agency):