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What to do in the Event of...

7/24/2020 (Permalink)

Small roof or wall leaks from storm damage are usually a small problem, but they can progress into a much larger issue. Not addressing a small leak may allow moisture to accumulate, causing mold to form. It may also damage the interior of a wall, as well as insulation and the non-porous latex paint commonly used in home interiors.

Obviously, not every single incident involving water qualifies as an emergency, however any type of water incident can cause bigger problems. The majority of major problems arise from allowing a water damage to go untreated. If you are quick to dry the affected area out thoroughly and make sure there is no residual moisture left you will minimize the potential for bigger problems.

Say you have a small leak in your roof during a storm event that lets water into your home or business, there are a few things you can do to help minimize the damage until help can arrive, for instance:

  • Use a shop vac to help remove standing water
  • Use towels (shop towels, paper towels, or regular towels) to help absorb the water
  • Put some air movement on the affected areas such as a ceiling fan or box fan

These tools and products are generally accessible in your home or office until the professionals of SERVPRO arrive to help assess the damages and complete the drying process.

Also, be sure to cut off the source of water to keep the damage from reoccurring if possible.

Leaks can be a real pain in the neck, especially once they grow into something more problematic. Fortunately, the trained water mitigation experts at SERVPRO of Chino/Chino Hills are available 24/7 to assist you if need be. Give us a call today at 909-548-3191.

COVID 19 Disinfecting

4/27/2020 (Permalink)

Tech in PPE using a fogger Disinfecting a Work Site

One of the most important things to all of us at SERVPRO of Chino / Chino Hills is safety and education. We have taken many precautionary measures, including:

  • Any tools or equipment we bring on to your property will be disinfected.
  • All of our employees are required to wear PPE any time they are interacting with potentially infected materials or areas.
  • Safety training has been provided to all employees.
  • All employees are required to know the signs and symptoms of COVID-19 infection.
  • SERVPRO requires all employees to abide by health and safety guidelines set forth by the CDC.

We take the risk of infection to elderly people, family members, children, and co-workers very seriously. While there is no way to completely guarantee the virus will not make its way on to your property at some point, rest assured that SERVPRO of Chino / Chino Hills has taken every precaution possible to avoid cross contamination.

Whether it is a water loss, fire damage, or a cleaning request, please know that SERVPRO of Chino / Chino Hills is here 24 hours a day, 7 days a week, 365 days a year.

Ceiling Fan

4/14/2020 (Permalink)

I know it sounds crazy, but you can use your ceiling fan to warm your home.

To be specific, a ceiling fan running clockwise will push warm air back down into your home. Have you ever heard the phrase “heat rises”? That is scientifically accurate. According to the laws of thermodynamics (which have proven to be a reliable source), air closer to the ceiling is warmer than air by the ground. Via, “The reason the fan is set to rotate clockwise on low is to keep from creating a strong draft, which would cool you down just like it does in summer. Instead, the air near the ceiling is pushed up and outward, causing it to circulate down near the perimeter of the room. Since the air at floor level is warmer, the thermostat can be set lower, saving money and helping the environment at the same time. Any heat generated by the fan’s motor is a bonus in the winter, so you can keep it running whether you are present in the room or not.”

SERVPRO of Chino / Chino Hills cares about our customers. We do much more than simply clean up fire and water damage. We are specialists when it comes to mold, biohazard, and more. We are fully equipped to handle any sized disaster or cleanup, whether it is a small pipe leak behind a wall or a major structure fire.

About SERVPRO of Chino / Chino Hills:

SERVPRO of Chino / Chino Hills specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Clean Spaces

4/13/2020 (Permalink)

Have you ever heard the phrase “cluttered house, cluttered mind”?

That applies to your workspace, too! It is very important to keep your business clean.

Benefits of a clean professional environment

  • Health: Frequently cleaning high-traffic areas like desks, doorknobs, and phones can help prevent the spread of germs. This reduces the chance of illness spreading.
  • Reduced Stress & Anxiety: Studies show that structure and order are good for helping the mind relax and focus. Keeping a clean and organized workspace is paramount for both productivity and mental well-being.
  • Safety: Cleanliness can reduce the likelihood of a fall, trip, or slip in the work area. That could lead to time off and a loss of revenue.
  • Increased Productivity: A clean work environment will heighten overall productivity because employees are less distracted by clutter and disorganization.
  • Increased Satisfaction: Overall, a clean environment will make the employees as well as visitors feel as if hygiene is important to the company.

The average employee spends more waking hours at work than they do at home. With that in mind, having a clean and inviting environment is very important. If it has been a while since your office or business has been deep-cleaned, give SERVPRO of Chino / Chino Hills a call at 909-548-3191.

Health and Safety Protocols

4/13/2020 (Permalink)

Amidst the unprecedented events taking place around the world, it is important to keep our work environments clean and safe. Here are a couple things as a business to ensure this: 

  • Practice good hygiene
  • Stop shaking hands
  • Wash hands frequently and use hand sanitizer
  • Avoid touching your face including nose, eyes & mouth
  • Cover your coughs and sneezes
  • Disinfect highly touched areas like doorknobs, tables, desks, handrails and keyboards/tablets regularly
  • Open windows or adjust air conditioning to increase ventilation
  • Avoid unnecessary travel
  • Use videoconferencing
  • If not possible, hold meetings in open, well ventilated areas

Stay home if you are:

  • Able to work virtual
  • Feeling sick
  • Have a household member who is feeling sick

The safety and health of our employees and those we interact with is crucial to all of us here at SERVPRO of Chino / Chino Hills! If you need your business cleaned and / or disinfected, please don’t hesitate to give us a call at 909-548-3191.

Broken Pipe Water Damage

4/13/2020 (Permalink)

Even the cleanest of water from the newest of pipes could be considered detrimental to your home in the event of a loss. We call clean water losses “Category 1”. This includes water from supply lines or faucets. Typically, there is no contaminants present. If your Chino / Chino Hills home experiences a flood or leak, here is what you need to know.

Water can become contaminated with time

Just because water starts clean and unpolluted does not mean it will stay that way long. In fact, mold can begin to grow within 24 to 48 hours. The water may come into contact with pollutants and environmental hazards the longer it sits. Category 1 water may very quickly become Category 2 (mildly contaminated) or even 3 (grossly polluted).

Water creates a hazardous situation

Not only can water carry dangerous pollutants, it can also cause slips and falls. Additionally, water is an excellent conductor for electricity. If there is an electrical hazard near the water, stay away from the affected area and shut the power to your home off.

Water is destructive

The longer your leak or flood is left unattended, the more damage it will cause. Water can seep into walls, floors, and furniture causing structural damage and mold.

Even without the threats of Categories 2 and 3 are not present in Category 1, any water damage is bad water damage. SERVPRO of Chino / Chino Hills is here to help you day or night, seven days a week, 365 days a year.

What do I do when my pipe bursts?

4/13/2020 (Permalink)

When you experience a pipe leak or burst in your bathroom, chances are that your mind doesn’t immediately jump to calling your insurance company. After all, the stress of dealing with a pipe burst doesn’t leave a lot of mental real estate for such things. However, your insurance company should be the very first thing on your mind. After all, this is why you have homeowner’s insurance in the first place, right? SERVPRO of Chino / Chino Hills has some useful tips to help you navigate these treacherous waters.

Step 1 - Damage Control

Think of this step as you gathering evidence for a court case. Document everything, take pictures, even save weather reports. If the problem is internal (from a pipe), try to mitigate further damage by turning your homes water off. Think of it as a four-step process:

  • Turn off your water
  • Turn off the electricity
  • Ventilate the space
  • Remove what you can

Step 2 - Call It In

Before you do anything else, call your insurance company. Clarify and understand what your policy covers. Having an All-Perils policy typically covers pipe bursts. Floods, unfortunately, are typically added separately. Aside from the obvious damage that water causes structurally, mold may also begin to grow within 24 – 48 hours. For this reason, your company may recommend a restoration company.

Step 3 - Gather Evidence

Insurance companies will at this point send out an adjustor in order to see the damage, as well as check to see what your policy will cover. Being prepared for the visit will make things run a lot more smoothly and move the process along faster. At this point, hand over your gathered evidence as well as any estimates you may have received from plumbers.

You want the insurance company on your side during an event like a pipe burst or flood. Having your ducks in a row and being prepared streamlines the process and reduces stress for all parties involved.

What to do When

4/13/2020 (Permalink)

Business owners are very busy people. Sometimes disasters happen that are outside of our control, like floods and fires. These things can make you feel helpless. Luckily, restoration companies like SERVPRO have the knowledge and tools to get your business back on track.

Advantages of Calling the Pros

SERVPRO of Chino / Chino Hills is not only trained in disaster restoration; we are certified in it. Whether it's a fire, flood, storm damage or something else, a disaster does not spell the end of your business. The company provides the following benefits:

  • The right equipment.
  • Industry-standard techniques.
  • We respond 24 hours a day, seven days a week.

For Widespread Disasters

For smaller scale losses, our team can typically handle the situation within a day or two. Of course, in the most severe circumstances, more time and work are required. We also have access to 1,700 franchises across the country, so there is truly no disaster that is too big for us to handle.

The Process

Planning is everything. On our first visit, we will assess the situation and lay out our next steps. Technicians will share this information with you so you know the time frame and how it will affect your business. Next, team members clean up the damage. This may entail removing water or addressing smoke damage. Crews will salvage any materials they can. Restoration may include rebuilding the roof, foundation or other areas of the building such as flooring, walls or ceilings.

Given SERVPRO’s track record of success and happy homeowners, you can have complete peace of mind knowing that your home is in good hands.

Natural Disasters

4/13/2020 (Permalink)

Natural disasters like fires, earthquakes, or floods, can be traumatic and major events. This is especially true when your home is damaged. Typically, when this occurs, insurance companies will suggest a restoration and / or mitigation company like SERVPRO to assess the damage and begin repairs. The faster, the better.

After the initial event that causes the damage, you are left with worry, stress, doubt, and uncertainty about what to do next. At this point, most people call their insurance provider to see what can be done.

Our team has always made it a priority to have the best and most current training for home restoration. Our teams have IICRC-certifications for fire and smoke restoration, as well as odor removal. With so many different variables that can occur during a major loss event, it is crucial to ensure that SERVPRO technicians are knowledgeable in restoration practices.

SERVPRO of Chino / Chino Hills can preliminarily assess the damage to your home, which provides helpful insight to insurance companies. This speeds up the process of getting your home back to normal.

If you have experienced any type of loss, including fire, water, storm, or earthquake, give us a call at 909-548-3191. We are here to help.

DryBook Counts

4/13/2020 (Permalink)

People in the Chino / Chino Hills area know SERVPRO. They’ve seen our bright green vans and trucks helping their friends and neighbors. One of our big claims to fame (as well as one of our slogans) is that we are “Faster to Any Disaster”, and it is true!

One of the tools that makes us so reliable is DryBook. The SERVPRO DryBook is a proprietary tool that manages industry requirements on drying to validate your restoration is done to standard. This tool allows us to restore your home to preloss conditions in a faster and more efficient manner.

When a disaster puts the things that matter most to you on the line, you want to contact the team that is faster to any disaster. Whether a job is big or small, our team will be there to help make it “Like it never even happened,” so you can get back to your home or business and on with your life.