Polar Vortex

8/27/2021 (Permalink)

Big or Small, we do it All!

Earlier this year Texas encountered a very rare freeze event – we call it the Polar Vortex Event. Thousands of homes and businesses were devastated by this event. They lost power, which caused pipes to freeze and then when thawing out, the pipes burst flooding entire homes and buildings.

Our Team at SERVPRO of Chino/Chino Hills was able to travel to this event (we were based in the Fort Worth area) and in 3 weeks, boots on the ground, our production staff worked 12 to 15 hour days and were able to help 65 customers dry down their homes.

We worked with customers that had 1 room affected and we worked with customers that had over 5,000 sq. feet homes fully affected. These customers were sometimes waiting for over 3 weeks for help to arrive due to the shear number of calls received and structures affected. They were very appreciative of the work we do and the fact that our crews, as tired as they were, had the empathy to hold their hands through this very trying time.

Just want to say “Hats Off” to our amazing team for traveling to this event and being away from their families for a month to help these customers in Texas. Great Job!!!!