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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Plumbing Issues that Lead to Water Damage

2/1/2022 (Permalink)

Did you know a large portion of water damage in properties comes from plumbing issues?

It’s so important for property owners to inspect the plumbing systems in their homes or buildings at least once per year, especially on properties that are over 20 years old. 

Being proactive with plumbing systems may seem like an inconvenience but will ultimately save you money in the long run, as routine maintenance can lead to the detection of a future problem. 

Pipes used for plumbing typically have a lifespan between 20 and 70 years. Brass pipes can last for about 70 years, while copper pipes last about 50 years, and steel pipes can survive anywhere between 20 and 50 years. 

While there is no telling the exact lifespan of the piping in your property, you can tell if a pipe is damaged by warped and discolored floorboards, which usually indicates water leakage. 

Your friends at SERVPRO of Chino/Chino Hills are here for you every step of the way. Should you need an inspection or have a plumbing emergency, give us a call at (909) 548-3191.

Our commercial restoration services set us apart from the competition

2/1/2022 (Permalink)

There is no job that’s too big or too small for SERVPRO of Chino/Chino Hills.

When damage strikes your place of business, we prioritize restoring the property as quickly as possible while minimizing client disruption and operation interferences.

Water damage…we got you, fire damage…we can handle it, mold remediation…we can fix it, storm damage…we can make it look "Like it never even happened."

Some of our specialties include drying your documents, which we know often holds critical and confidential information, along with electronic restoration. 

Our cleaning services for commercial buildings include: 

Small Office Buildings

Large Office/High-Rise Office Buildings

Apartment Buildings



Small Retail Stores

Large Retail Stores

High-Rise Residential

Manufacturing & Industrial

Government and military building 

Our team of professionals are available to all commercial buildings 24/7 and will work diligently to bring your business back to life. 

Top Three Causes of Water Damage in the Winter

2/1/2022 (Permalink)

As we step into colder temperatures, with snow, rain, and everything in-between, this is also the season of water damage.

Often people think that only large amounts of snow and ice can be detrimental to their home or that temperatures have to be extremely low to cause damage, but this could not be further from the truth.

Even in sunny Southern California, where the winters are generally mild, water damage can still happen; and we see it every year.

From roof leaks to frozen pipes and outdoor water sources, there are a handful of potential water disasters waiting to happen in the winter; and you should know what they are.

Here are the top three!

Roof leaks

The most popular form of water damage that our SERVPRO professionals restore every single winter comes from roof leaks.

One of the common issues we see that leads homeowners to experience roof leaks is gutter system blockage from frozen water. It’s imperative that you clean out the water gutters on your roof before it starts snowing or raining heavily.

What happens is that many times these water gutters experience ice buildup or blockage, thus leaving melted ice to infiltrate underneath the roof shingles or tiles, which places stress on the roof and causes leakage.

It’s vital to respond to roof leaks as soon as it begins, as it can lead to mold and even structural damage, which will be even more challenging to repair and take longer to restore.

Frozen pipes

Frozen pipes are another item in and around houses that cause significant water damage during the winter season.

Frozen pipes can build up pressure quite quickly actually, which may lead to cracks and flooding once the ice melts.

You can get ahead of this issue by caulking cracks and holes that you find in the exterior walls to prevent cold air from getting to the pipes. Be sure to shield pipes with towels or insulating tape to prevent them from becoming frozen.

As a rule of thumb, anytime temperatures reach 20 degrees or below, pay close attention to your pipes and continue regularly running water throughout your home to keep them from becoming frozen.

Outdoor Water Sources

As temperatures continue to drop, it’s imperative to turn off all outdoor water sources, including hoses. After turning off outdoor hoses, be sure to drain all remaining water that may be lingering inside to avoid freezing, cracks, or breaks while in the cold; and then store hoses in a dry garage or shed.

Also, turn off all outdoor water valves in the winter and allow hose bibs to drain to avoid breaking any pipes in subfreezing temperatures.

Remember to enjoy the cooler temperatures that the winter season brings us, but be sure to remain proactive in protecting your home from water damage as much as you can. Should you run into a roof leak, a busted or frozen pipe, your friends at SERVPRO of Chino/Chino Hills are here to restore your property 24/7.

Call us at (909) 548-3191 or visit SERVPROchinochinohills.com to learn more! 

Prevent Mold after Winter Storms

1/4/2022 (Permalink)

Prevent future mold growth with these tips

Many of us have been there…battling mold in a new house or a home we’ve lived in for many years. It’s awful. 

If you’ve already dealt with this issue in the past, now is the time to be proactive and protect your family and yourself from mold with these five simple tips:

  • Open all windows in your house every week
  • Measure the indoor humidity
  • Utilize household exhaust fans, especially in bathrooms
  • Do not ignore wet spills
  • Fix water leaks ASAP

It’s important to note that when a house experiences any water damage, mold infestation can arise quickly and spread throughout a home in under 72 hours. Start protecting your home today!

If you have any questions, do not hesitate to give SERVPRO of Chino/Chino Hills a call at (909) 548-3191.

Why Trust SERVPRO of Chino/Chino Hills?

12/1/2021 (Permalink)

At SERVPRO of Chino / Chino Hills, we pride ourselves in excellent customer service and outstanding communication with every client that we have the privilege to assist.

We are here to serve you, help you through the restoration process, listen to every concern,  and address those concerns in a timely manner to get you back into your property as soon as possible.

Our entire team prides itself on being communicative during every step of the process, so you know the details of the service being performed at your property. Unlike others, we take the time to explain the process and ensure that you, the owner, understand what each step of the process will look like.

The SERVPRO team is diligent and pays such close attention to detail; it’s truly what sets our team apart from the rest. This is not just work, this is our passion; being able to restore homes and businesses in our community and beyond.

The different types of storm damage, which one is the worst?

12/1/2021 (Permalink)

Often it isn’t until a storm hits your home that a homeowner understands that there is an array of types of storm damage.

From wind damage, to tree damage, rain damage, and of course heat damage, they all vastly differ from one another…but these are all areas our team of professional experts has knowledge and experience with.

Now, to answer your question, which type of storm damage is the worst? Well, to be transparent, wind and rain damage often go hand in hand; and if you have a tree in your yard during a major storm, it can cause much damage to your home or property as well.

In sunny Southern California, which is where SERVPRO of Chino / Chino Hills is located, along with many of our clients, properties in our area often experience lots of heat damage.

Did you know that extreme heat can be as harmful to your roof as other extreme weather conditions, such as a storm?

With the sun beating on the roof of your home for prolonged periods, months on end in SoCal, it can cause your roof’s tiles or shingles to curl up, crack, and age prematurely.

If you’ve noticed any curling or cracking of tiles or shingles on your roof, reach out to our team as soon as possible.

IICRC Trained

10/13/2021 (Permalink)

We are confident that we can handle the biggest water damage that occurs at your property or building.

Our team of water restoration specialists are each certified by the Institute of Inspection Cleaning and Restoration (IICRC). Through this certification process, our team has studied and researched best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

The IICRC sets the standard, globally, for the inspection, cleaning, and restoration industries.

Also, our tremendous experience in water damage gives our team the ability to completely restore your home or building in an efficient and timely manner to quickly bring your property back to pre-water damage condition.

Our water damage restoration process begins with:

  • Your phone call to our team
  • Inspection
  • Water removal
  • Drying
  • Cleaning and sanitizing
  • Restoration

Don’t hesitate to reach out to SERVPRO of Chino/Chino Hills at 909-548-3191 with any questions!


10/4/2021 (Permalink)

Hundreds of thousands of homes experience water damage every single year across the United States.

Although in Southern California, we’ve been faced with droughts for quite some time, we are never really in the clear. The next big storm can come in minutes and significantly damage your property via leaks in the roof, flash flooding or ground water which can cause flooding, mold, and more.

About one in 50 insured homes endure property damage from rain or freezing temperatures every single year.

Unfortunately, there is nothing we can do to prevent rain and storms from coming our way, but we can be prepared and equip our clients with important information and contacts for when this problem arises at your property.

For more information, call SERVPRO of Chino/Chino Hills at (909) 548-3191.

What to do if a Fire starts

8/29/2021 (Permalink)

If a fire starts in your property, it’s important to ACT fast…and it’s imperative that you and your family understand what to do if this happens to your home.

First, make sure everyone in the home is aware that there is a fire, yell, “Fire!” and demand that every person evacuates the home. Designate a member of your family to call 911.

When evacuating your home, if heavy smoke is present, get low (underneath the smoke) and exit. Avoid touching doors where knobs are hot to the touch; evacuate through another route if you can.

Fires move quickly, so it’s important for all adult household members to know how to use a fire extinguisher. If the fire is sizable, unleash the fire extinguisher, but if the fire has traveled to multiple parts of the home, quickly evacuate.

Many homeowners don’t know this, but your local fire department can show you how to properly use a fire extinguisher, fill it up and inspect it for any possible malfunctions.

To learn how to operate a fire extinguisher, visit https://rdcrss.org/3gC04nX.

Inspect your property after Fire

8/29/2021 (Permalink)

After a fire ravishes through your home or building, it's essential to inspect your property, but it's even more important to remain safe in the process.

When visiting your property after it's damaged by fire, do not walk past ANY colored tape on doors, windows, walls, etc., unless directed to do so by authorities; this is for your safety.

If you have any children, we recommend you leave them with a relative or friend while completing the personal home inspection to mitigate any more distress this experience may cause them.

What to look for in the inspection

In this process, professionals will inspect your property, but they will have you (the owner) visit the site to assess the damages soon after.

When inspecting your property after a fire, you should:

  • Check for structural damage
  • Access utilities and major systems
  • Inspect electrical, plumbing, and heating systems
  • Eliminate household items and cleaning products

"Contact your insurance agent. Do not discard damaged goods until an inventory has been taken. Save receipts for money spent relating to fire loss. Your insurance agent may provide immediate help with living expenses until you are able to return home and may offer assistance for repairs."

American Red Cross

SERVPRO of Chino/Chino Hills can help you with the property inspection process, it's essential to remain vigilant and pay close attention to detail and as trained professionals we can make sure this happens.  

What to Do?

8/29/2021 (Permalink)

The dreaded experience of having your commercial building damaged by water is one our team sees far too often.

When water overflows from a sink, maybe a toilet, a pipe bursts, fire sprinkler system, it’s imperative that you contact SERVPRO of Chino/Chino Hills as soon as possible to quickly mitigate the unique challenges that water restoration presents.

Leaving a commercial property flooded for an extended period of time could result in the rotting of wood, mold and bacteria growth, rusted steel, swelling of composite woods, de-laminating of materials, and more.

Commercial building water restoration involves our team performing a prompt inspection, followed by removing water and materials, drying, cleaning and sanitizing, and water damage repair.

Should you experience water damage to your commercial property, don’t panic, give us a call 24/7. Our highly trained and certified team of professionals will transform your building back to its original form and get your employees back to work.


8/29/2021 (Permalink)

Waterfall in Ouray CO This ones a beauty in Ouray CO

Who doesn’t love to look at and listen to a beautiful waterfall? I know I do. When on vacations I try to find them just to go relax and take in the soothing ambiance. What isn’t so great about a waterfall, is when its in your home. Not in the form of a natural beauty, but in the form of gushing water from a pipe burst or overflown toilet, sink or tub on the 2nd floor of your home.

This type of “waterfall” can make your home a disaster in no time and you need to mitigate quickly. The first thing to do of course is find the source of the “waterfall” and stop it, whether that be to pull the drain plug and turn off the faucet or turn the water off at the main into the home – but get it stopped. Secondly, make sure everyone in the home is safe and then your next call should be SERVPRO of Chino/Chino Hills. Our trained professionals will come in and remove the water, assess the damages and begin the dry down process so you can get your home back to preloss conditions.

How Can SERVPRO Help?

8/27/2021 (Permalink)

Let’s face it, disasters happen and we all need to have a plan in place to mitigate those disasters as quickly as possible. For any business owners you need to make sure first you have a good Leader in place who can react quickly, make sure the staff is safe and then get help in the door as soon as possible to begin the initial assessment of damages. With SERVPRO as your first call we can help get you back to normal operation with as little disruption as possible.

How can SERVPRO of Chino/Chino Hills help you get back to normal operation? Let me count the ways here:

  • Mitigate the damages when a water disaster event happens.
  • Clean-up and restore your facility when a fire or smoke damage event happens.
  • Remediate mold infestations when they occur due to prolonged moisture.
  • Remediate asbestos and lead when found to be present.
  • Sanitize and disinfect your office, warehouse or retail space from COVID contamination.
  • Restore documentation

When any of these events happen in your place of business or home, let SERVPRO of Chino/Chino Hills be your first call – 909-548-3191!


8/27/2021 (Permalink)

Two male techs in white tyvek Getting it Done Right!

Let’s talk about WHY SERVPRO. I am going to list just a few of the reasons WHY you would want to make SERVPRO of Chino/Chino Hills your first call:

  • We are faster to any disaster – responding within the first hour and on the road to help you.
  • We are empathetic, trained professionals who understand the drying process for water damage and the emotional turmoil you are dealing with.
  • We are an IICRC Restoration Company, who is dedicated to getting the job done right.
  • We have more than 50 years collectively as a company handling any type of disaster that may come your way.
  • We can handle water damage mitigation, fire damage clean-up, mold remediation, asbestos abatement, lead abatement, document restoration, etc. with trained professionals.

Don’t hesitate to call SERVPRO of Chino/Chino Hills at 909-548-3191 when your next disaster happens and we will make it "Like it never even happened."

Back to School

8/27/2021 (Permalink)

Techs in tyvek in warehouse Sanitizing and Disinfecting!

Back to school this year has had a very different meaning and feel. The past year and a half, most all schools have been virtual or staggered schedules. This year all students are back on campus and there is a strong focus on making sure everyone stays healthy.

Besides the obvious of not sending your students to school when they are under the weather and especially if they are running a fever (this applies to teachers and ancillary staff as well), but making sure they have a safe, clean environment to come to every day.

One of the things we at SERVPRO of Chino/Chino Hills pride ourselves in is being a Certified SERVPRO Clean Firm. What this means is we have been trained and have access to the proprietary cleaning agents to help disinfect and sanitize our homes and businesses (schools). When in doubt, don’t take the hard road – call SERVPRO of Chino/Chino Hills at 909-548-3191 and let us be your “easy button”.

Oh What a Mess

8/27/2021 (Permalink)

Monsoon season is coming to an end hear in Southern California, or so it seems. However, Mother Nature has a way of changing her mind often. We recently had a Monsoon hit our territory in the high desert which caused a significant amount of damage to homes and businesses.

When a high volume of water comes gushing in a hurry, there is nothing you can do to stop it. The chore when it happens is then to find someone who can come and help clean up the mess and dry down the affected areas.

This is what we at SERVPRO do – we should be your first call when a water damage happens, whether it be due to storm or a busted pipe. Call SERVPRO of Chino/Chino Hills at 909-548-3191 and we will help mitigate the damage and make it “Like it never even happened.”

Polar Vortex

8/27/2021 (Permalink)

Two Servpro Trucks Big or Small, we do it All!

Earlier this year Texas encountered a very rare freeze event – we call it the Polar Vortex Event. Thousands of homes and businesses were devastated by this event. They lost power, which caused pipes to freeze and then when thawing out, the pipes burst flooding entire homes and buildings.

Our Team at SERVPRO of Chino/Chino Hills was able to travel to this event (we were based in the Fort Worth area) and in 3 weeks, boots on the ground, our production staff worked 12 to 15 hour days and were able to help 65 customers dry down their homes.

We worked with customers that had 1 room affected and we worked with customers that had over 5,000 sq. feet homes fully affected. These customers were sometimes waiting for over 3 weeks for help to arrive due to the shear number of calls received and structures affected. They were very appreciative of the work we do and the fact that our crews, as tired as they were, had the empathy to hold their hands through this very trying time.

Just want to say “Hats Off” to our amazing team for traveling to this event and being away from their families for a month to help these customers in Texas. Great Job!!!!

Fire Season Tips

7/13/2021 (Permalink)

Fire Storms seem to be the topic of the day in California during this hot, dry summer. SERVPRO of Chino/Chino Hills wants to share some tips to protect your home against a fire. The last thing anyone needs this year (or any year) is to suffer a devastating loss due to a fire.

 Farmers Insurance recently published some tips that we would like to share that you can easily implement to safeguard your home or business.

  1. Remove dead vegetation and lower branches from trees.

This seems like obvious upkeep, and we all know we need to do this to keep up the appearance of our homes, but we've all fallen victim to what I like to refer to as "the honey-do blues." This ailment is of the mental variety and seems to afflict anyone who has ever trimmed branches, pulled weeds, or had to do any amount of landscaping work. Fear not, fellow sufferer! This simple act can help hedge (pun fully intended) the risk of fire damage to your home.

  1. Keep the gutters, roof, and outdoor spaces free of debris like leaves and twigs.

In keeping with the first point, dried and dead vegetation can pose a risk of combustion. This is less than desirable when said vegetation is on your house.

  1. Move firewood at least 30 feet from the house.

Firewood in southern California? Maybe not. However, the point still stands to reason when you consider that some people store other combustible materials in and around their houses and garages.

  1. Use roofing materials that are resistant to fire (Class A).

Many of the houses in and around the Chino area are on the older side. Homes built in the region that are more than 30 years old are likely due for a new roof. Aside from being safer, your roof is also important to the efficiency of your home overall. This might be a good time to look into replacing old composition shingle roofs with newer and safer technology. Slapping another layer of shingles on isn't going to fix the problem in the long run.

  1. Install metal angle flashing at the edge of your roof and in areas where your roof meets a patio cover or awning.

Guess what doesn't burn in the event of a house fire? You've got it; metal. This helps prevent the fire from quickly spreading across your roof and making its way into your home.

  1. Install dual-pane windows as opposed to single-pane.

This one is important for a multitude of reasons. The first and most relevant to this article are the fire safety benefits. Modern dual-pane windows use tempered glass that is designed not to blow up and send glass shards flying in the event of sudden exposure to extreme temperatures. Tempered glass is also a great idea if you have kids or large animals running around in your home, as it is much more difficult to break or crack than traditional single-pane glass.

 Fire season is always a problematic time of the year for California, but you are ensuring that your home is better suited to deal with any potential threats with these tips. Additionally, if the worst-case scenario were to happen and your home did indeed suffer fire damage, you can rely on SERVPRO of Chino/Chino Hills to help restore your home to preloss conditions. With over 50 years of experience in the fire and water damage restoration industry and over 1,400 franchises across North America, SERVPRO is amongst the premier companies in our respective fields. Our technicians are all IICRC-certified professionals that go above and beyond to not only restore your home; we restore your peace of mind.

If you have experienced a fire in your home, give us a call today at 909-548-3191 to schedule one of our technicians to assess your property. It is our job to make it "Like it never even happened."

Better to have and need not

5/4/2021 (Permalink)

By now, if you’ve been reading our blogs on a somewhat regular basis, you know that SERVPRO of Chino/Chino Hills focuses on many different things almost constantly. We exercise caution in dangerous situations, we work until the job gets done (even with 4 jobs happening simultaneously), and we are sympathetic and professional on someone’s worst day. Losing your home or business to a fire is a very serious and often heartbreaking affair, which is exactly why we only hope to meet you under positive circumstances. In light of that sentiment, we have compiled some fire safety tips to help you avoid a potentially terrible situation from taking place.

First and foremost, one must never forget the basics. Things like turning burners off when unattended, never walking away from lit candles, and never allowing children or pets near a grill. These simple things have a tendency to slip our minds at times and, unfortunately and on rare occasion, these simple oversights can lead to tragedy. It only takes one mistake.

Second, make sure you keep fire safety equipment near areas that are potentially prone to fires. This includes places like kitchens, near grills, fireplaces, etc. Typically, a fire extinguisher of the correct type is sufficient. Fast action with an extinguisher may be the difference between a charred cabinet and countertop and a whole-home loss.

Lastly, if the worst-case scenario does indeed happen, be sure to call SERVPRO of Chino/Chino Hills as soon as possible. While losing property to a fire can be traumatizing, you can at least have the comfort of knowing that your home is in good hands with our professional and courteous technicians.

Trust us, it’s better

4/23/2021 (Permalink)

If I’ve learned anything in this business (and I have), it’s that sometimes you have to accept the lesser of two evils as a necessity. For example, say your house experiences a fire. More often than not, the fire department will do everything in their power to attempt to save as much as they possibly can. In doing this, there is often collateral damage done to soft goods and electronics due to the water needed to extinguish the fire. On the surface it may seem like you have dodged a major bullet, and you have! Your home was mostly unharmed from the fire and rather than dealing with the heartbreaking task of digging through cinders and ash, you now just have to deal with some water damage. Right?

Well, mostly right. Water is insidious and while it is definitely better than fire damage, it still poses its own set of issues. Mold, for instance, can grow in as little as 24 hours if wet areas behind drywall aren’t tended to quickly. Mold can cause a litany of effects, none of which are cheap.

Here’s my advice to you: call SERVPRO of Chino/Chino Hills as soon as possible. Not only are we experts in fire damage restoration, we are experts in water mitigation. We can help get your home back to preloss conditions in no time flat. It’s just one more way we can help make it “Like it never even happened.”

It’s that time of year!

4/23/2021 (Permalink)

With the COVID pandemic coming to a close and summer coming in hot (you’ll pardon the pun) many businesses will be returning to business as usual (again, pun). What does that mean for your business? It means busy offices, bustling break rooms, and chaotic lobbies. It means people returning in droves, anxious to get back into the swing of things after over a year of being away. It also means it’s time for some spring cleaning.

SERVPRO of Chino/Chino Hills is your one-stop shop for all things clean. Yes, we offer things like COVID-19 cleanings and wipe downs, but we also offer commercial duct cleaning. Right now, more than ever, people are concerned with respiratory health. Even those who aren’t concerned with becoming ill may still have seasonal allergies and after a year or so of vacancy or reduced capacity, you can bet on the colony of dust bunnies that have taken up residence in your duct space.

SERVPRO is one of the most recognized names in our industry because we focus the same amount of energy on every job, big or small. Whether you’re in a high rise hotel with 10 different A/C units or a small office that houses three employees, SERVPRO of Chino/Chino Hills treats every job with integrity, decency, and swift action.

Give us a call today to set up your commercial cleaning and let’s all get back to work!

A name you can trust

4/23/2021 (Permalink)

With so many restoration companies on the internet, have you ever wondered why SERVPRO is always among the first to show up in a search, or why insurance companies trust us with their large and small-scale fire, water, and mold losses?

Simply put, we are one of the most trusted and oldest companies in the industry. The word “old” can sometimes be used in a derogatory manner, lending to the notion that we are outdated or not up to snuff with newer brands. This is not the case. SERVPRO of Chino/Chino Hills stays up to date with not only the latest in restoration methodology and products, but the technology that is required in today’s landscape. Products like the 360-degree infrared camera (known as a Matterport) seamlessly sync up with our smart phones and tablets to create a digital representation of your home or business, allowing both us and your insurance agent to get an inside look at your project without unnecessary trips. Another great example of our ever-evolving process is our line of proprietary cleaning and deodorization products. SERVPRO holds the patent on over 100 products specifically designed to help us help you.

Whether its fire, water, biohazard, mold, biological material, or any other type of loss, rest assured that when you work with SERVPRO of Chino/Chino Hills, you’re working with the best.

Don’t let it get this bad

4/23/2021 (Permalink)

Fires are life-changing. They often happen quickly and with little to no warning. On the off chance that someone has advanced warning that a fire is imminent, there are certain steps that can be taken to protect your business.

  • Keep the correct fire extinguisher nearby in all rooms: did you know there are different types of fire extinguishers for different types of fires? Some extinguishers are useless against certain types of fires. For example, using a standard type A fire extinguisher on a grease fire will only temporarily snuff the flames, if at all. Make sure you have the correct types of extinguishers at hand.
  • The best way to choke out a fire is to deprive it of oxygen: if a fire hasn’t grown too large and it is safe to do so, try to cut off the flow of new oxygen to a fire. Think of clapping a pot over another pot in the event of a small flare-up on a stove top. Fire needs oxygen to grow and without it, it will flicker out.
  • Call 911 first, even if you’re reasonably sure the fire won’t grow out of control: time is everything in a fire. It is the difference between a few scorched chairs or a destroyed kitchen and completely losing your office space.

Fires happen, and that’s just a fact of life. If your business experiences one, give SERVPRO of Chino/Chino Hills a call today. We can help make it “Like it never even happened.”

The worst time to realize you don’t have a plan is when it’s too late.

4/22/2021 (Permalink)

Purely hypothetical situation: you are hard at work at your office. You have opened three new accounts in the past two days and are hard at work, typing away and building out new profiles for your customers. Thunderstorms have been rocking the local area for the past few days, wreaking havoc on your morning commute and flooding the freeways. However, you barely notice the rain and wind battering your office windows. Suddenly, you smell smoke. You hear yelling from an adjacent office. People are yelling “fire!” and without thinking, you grab your bag and head for the nearest emergency exit. This exact eventuality has been a focal point of the company’s disaster preparedness trainings over the past few years.

You make it out in one piece, with all of your coworkers present and accounted for. The only casualty of this event was your desktop computer with your new acquisition’s information on it. Surely, the customers will understand why there was a bit of a delay on their services.

This situation has happened time and time again, sometimes with tragic results. All too often, people overlook disaster preparedness. Just because something bad hasn’t happened yet doesn’t mean something never will.

SERVPRO of Chino/Chino Hills knows this all too well. Between floods, fires, and everything in between, we have seen the effects of accidents and freak storms on both homes and businesses. That is why we offer our Emergency Readiness Plan (ERP) service. An ERP is essentially your cheat sheet for disaster preparation. One of our trained professionals will work with you on outlining escape routes, water valve shutoffs, phone numbers to pertinent parties to call in case of an emergency, and so much more. We compile all of this information into one consolidated packet so there is no guesswork or tracking down of miscellaneous information that may be necessary.

We are committed to safety for both our team and yours. Give us a call today to schedule your ERP.

Jack was all hopped up on the car wash

4/22/2021 (Permalink)

In light of the events of 2020, a lot of things changed. Some things that many consider societal norms were fundamentally altered, including the ways we communicated and gathered. While many of these restrictive aspects of the “new normal” have begun to slowly slip away into the distant past, some elements have stuck around for the foreseeable future. For instance, online video conferencing as a means of holding high-occupancy meetings via platforms like Zoom or Microsoft Teams has become not only normal, but somewhat tedious.

Being all too aware of this fact, SERVPRO of Chino/Chino Hills decided to try and add a fun spin to virtual meetings. We began hosting live Zoom call events centered around holidays and the festivities that would typically go along with them. A great example of this was our Easter event, entitled “A Very Hoppy Easter”. Our marketing team members dressed up in bunny ears, with one of our staff members (Jack) even going so far as to don a full-body bunny costume complete with ears and a tail. The fun didn’t stop there. The winner of the Zoom call was awarded a gift basket, which included a full car wash and auto detailing job. Since we are always trying to outdo ourselves, Jack showed up to the car wash wearing the bunny costume and washed the car while wearing it. The video of this car wash can be found on our Instagram.

Yes, SERVPRO of Chino/Chino Hills takes our work very seriously but we also know how to have a good time. Ultimately our goal is to make people happy with the work we do, whether that means performing a water mitigation job or washing your car in a full bunny costume.

Pie Anyone?

4/21/2021 (Permalink)

As of today, SERVPRO of Chino/Chino Hills is now a full-service bar and bakery. Yes, we have a passion for restoration, remediation, and reconstruction and yes, we are one of the oldest and trusted brands in the industry, but our real passion is good cakes and great shakes!

Despite our position as leaders in the industry with over 1,900 franchises across North America, our line of proprietary and patented cleaning agents, and our world-class service and expertise, we no longer offer restoration services. Instead, when a customer calls in with a pipe leak, we take a more modern approach to remedying the problem. Why stress about a little bit of moisture and mold when you can indulge yourself in one of our patented culinary offerings?

For instance, try our Mitigation Mudslide with a slice of Wall-and-Almond pie. Don’t have a sweet tooth? No problem. Sip on a Rebar-Tini and kick back and let that leak run wild!

Yes, we could stick with what we do best and help homeowners make it “Like it never even happened,” but we felt we needed to follow our hearts and do what drives us most.

In case you were wondering, I wrote this on April 1st and yes, you have been fooled. SERVPRO of Chino/Chino Hills will always be your go-to resource when disaster strikes, be it large or small-scale. A Mitigation Mudslide does sound good, though.

Bio Cleaning

3/30/2021 (Permalink)

With multiple vaccines and other treatment options for COVID-19 now readily available to anyone who wants them, we have seen a steady decline in biohazard / pathogen cleanings. It seemed like this time last year we were doing two or three a day, with the foggings and wipe-downs peaking near the beginning of autumn. Sufficed to say, we are overjoyed with this sudden lapse in those particular jobs; the cause is one to be celebrated.

That being said, SERVPRO of Chino/Chino Hills is still offering these wipe-downs for any and all causes, not just COVID-19. Prior to the start of the pandemic and subsequent outbreaks, SERVPRO was among the top companies offering bio-remediation services. With over 50 years of knowledge and expertise under our belt, we are available 24 hours a day, 7 days a week. Our teams abide by all current CDC guidelines and we only use the latest and most effective proprietary products in our cleanings.

Things are getting back to normal. If your business is getting ready to reopen and you want to take precautionary measures to keep your staff safe, give our office a call today.

Game Day or Flame Day

3/2/2021 (Permalink)

It’s Friday night. You have waited the entire week, constantly daydreaming at work about this very moment. Tonight, you and your buddies are going to kick back, make some buffalo wings, and watch the game. You even have a nifty new appliance you’ve been dying to use: a portable deep fryer.

Now you’re no Emeril Lagasse, but you have eyeballs and you can follow directions easily enough. You pull the frozen chicken drumettes out of the bag, reading a recipe you got online. It says to only cook a certain amount of wings at a time. You weigh out the (approximate) correct amount, submerge them in the heated oil, and wait.

While standing around, one of your buddies suggest that you also make mozzarella sticks to accompany the buffalo wings. You have two bottles of ranch dressing that aren’t going to eat themselves.

You weigh out (again, approximately) the same amount of frozen cheese sticks, remove the wings, and drop the cheese sticks into the now much hotter oil. The ice crystals on the mozzarella sticks react with the 400 degree oil, causing oil to bubble and pop violently. Some of the oil gets on a kitchen rag, immediately setting it ablaze. You try to get the dish rag into the sink under water, panicking. The oil continues to pop and spit, setting other nearby soft goods on fire. Before long, the fire is out of control. You try to extinguish it, but the fire has spread too far too fast. You run out of the house to safety and call the fire department.

So much for game night.

While this situation could have been avoided, mistakes happen. When they do, rest assured that SERVPRO of Chino/Chino Hills have you covered. We repair kitchen fires all the time and while they are never fun to deal with, they can be resolved and you and your buddies can always try for game night again. Just be sure to heed those directions next time!

Polar Vortex

2/17/2021 (Permalink)

As of this writing, Texas is currently experiencing what’s been dubbed as a “polar vortex”. In plain language, it is incredibly cold. Sub-zero temperatures have fallen across the state, leading to all types of issues. The topic being discussed most at length is the power and water crisis. With temperatures being below freezing nearly constantly statewide, much of the power structures (renewable and fossil fuel) have literally frozen and are no longer operational. This has led to all types of issues and state officials have found themselves in a bind.

While California is not exactly known for being a haven for snowy weather and freezing temperatures, weather patterns have been steadily becoming more and more unpredictable. Areas in southern California already produce snow storms and are very familiar with the ramifications inherent to such weather.

Aside from things that can’t be addressed on an individual basis (the power grid, water supply, etc.), there are small things homeowners are currently doing in an effort to stop these cold snaps from wreaking havoc on their homes and businesses. Here is a short list of easy things you can do right now that may help prevent your property from taking damage:

  • As the weather gets colder, be sure to open your faucets to prevent them from freezing. Moving water is much less likely to freeze and cause a pipe burst.
  • Run your heater. Higher temperatures will prevent ice from forming or accumulating in central areas in your home or business.
  • Prepare for the worst. In the event California experiences a similar event to Texas, be sure you have an emergency preparedness kit ready. Canned food, candles, and other such items will definitely come in handy if we lose utility services.

Again this is an unlikely scenario and with these tips, you should be able to mitigate most if not all damage a winter storm may bring. If all else fails and you find yourself in a situation where your home or business has experienced damage, be sure to call SERVPRO of Chino/Chino Hills. While cold weather brings a unique set of challenges to the table, it’s nothing that our team of trained professionals can’t handle.

Cleaning the Fourth Wall

2/16/2021 (Permalink)

SERVPRO is a pretty awesome company to work for.

We have an awesome reputation, great support systems, an incredible staff, and best of all, we are innovators. Did we invent something? You bet. We have over 100 proprietary products that we use on the various types of services we perform. Did I mention those services? We restore houses after fire and water events, sure, but did you know that we do graffiti cleanup and bio-remediation? What about reconstruction and mold abatement? The list goes on and on.

My personal favorite aspect of working for SERVPRO of Chino/Chino Hills is interacting with customers. Are they always happy to see us? No. As a matter of fact, having us over to your home or business is typically a sign that something bad has happened. The way I see it, we are there to help get your life back on track. That’s why one of our slogans is “Like it never even happened.” While the process may sometimes take a little while, we always deliver on that promise. We take it very seriously and make sure to treat each customer like family.

Yep, SERVPRO is a pretty neat place to work. Heck, they even let me talk about how awesome they are in blogs!

While I hope we never need to meet, I look forward to it if the need arises. Feel free to call us any time, day or night (yes, we’re open 24/7) and we will be there.

A Case of Arson

2/16/2021 (Permalink)

Cases of arson spiked in 2020. Between the violent riots that occurred in the summer and the unsteady socioeconomic environment across much of the United States, many homeowners and businesses lost their property to fire.

House fires are always traumatic for a homeowner. Regardless of the reason the fire started, the outcome is usually the same: loss of property, loss of personal belongings, and potential injury or death. Fire moves rapidly once it starts, especially when aided by a propellant such as gasoline or alcohol. This is common in cases of arson.

So as a home or business owner, what should you do in the event of a suspected arson fire? The most important thing to consider is the safety of you and your family but what should you do after everyone is accounted for?

In the event of any type of fire, time is of the essence. If possible, grab absolutely essential things or any keepsakes that can be safely retrieved. After everyone is out, immediately call the fire department. The best case scenario is they are able to mitigate the amount of damage your property takes.

Regardless of the amount, your home will sustain damage. This is where SERVPRO of Chino/Chino Hills comes in. Contact your insurance company and let them know that you want to have SERVPRO perform the necessary work on your home or business. With over 50 years in the industry, we are the best choice for restoring your home to preloss conditions.

Blown Away

2/11/2021 (Permalink)

A Queen song I heard earlier today got me thinking. The song is “Bohemian Rhapsody” and the lyric was:

“Thunder bolts and lightning, very frightening!”

Two things crossed my mind.

  1. If you can’t see thunder, what does a thunder bolt look like?
  2. They forgot to add “wind” to the equation.

Now all lame jokes aside, wind is one of the more commonly destructive force when it comes to storms in southern California. We are all aware of the so-called Santa Ana winds that come around every spring, and we have all seen a dirt devil at least once. These things are common to us. What is less common but still occurs occasionally are thunderstorms that bring winds of 65+ miles per hour.

Large, historic storms like Hurricane Katrina and the El Nino of 1997 were always expected to cause widespread damage. These storms lasted days and battered the United States relentlessly, resulting in billions of dollars of destruction and loss of life. A lot of this damage was brought on by flood waters and (you guessed it) high wind speeds. Many residential areas and businesses alike were destroyed virtually overnight.

When, not if, the next big storm hits California, will your business be prepared? Have you made an evacuation plan? If your business suffers broken windows or some other type of wind damage, do you have a company that you can call to work alongside your insurance and repair the damage? SERVPRO of Chino/Chino Hills should be one of the very first calls you make. With over 50 years of experience and 1,500 franchises across the globe, we have the knowledge and expertise to deliver world-class results.

While Freddy Mercury may have been one heck of a vocalist, he definitely was not in the restoration business.

The Swimming Pool Nobody Asks For

2/10/2021 (Permalink)

When I wake up in the morning, the first thing I do is slide open my curtains and look outside. The next two hours or so of my life are predicated on what I see in that brief instant. For example, if I see sunlight beaming down and am nearly blinded by the sudden contrast in light, I know I have a very good chance of making it to the office early. If I see grey skies and wet concrete, I know that things may be a bit more complicated.

California is notoriously random when it comes to weather patterns and due to that (and the sheer amount of people in the state), rainy days can cause quite the headache on the freeways. While I love the rain, I’m not a huge fan of the traffic and subsequent car accidents it causes. Rain isn’t just a nuisance on the road; it can also cause trouble closer to home.

Picture this: you leave for work, knowing that a previously unmentioned storm will cause you to be a bit late for work. You rush out, not paying any attention to the things that you normally would on a more temperate day. One of those things happened to be leaving the sliding door in your master bedroom open. Normally, this wouldn’t be that big of a deal, except that this storm happened to cause flash flooding in your neighborhood. Now the back half of your home is under 4 inches of water. Oh winter, you cruel mistress.

Luckily, SERVPRO of Chino/Chino Hills is used to receiving these types of calls. While this may be a once-in-a-lifetime event for most, our trained technicians know exactly what to do in such scenarios.

If rainwater or any other type of aquatic intruder has made its way into your home or business, give us a call today. We can get everything back to preloss conditions and make it “Like it never even happened.”

Into the Flood Again

2/10/2021 (Permalink)

Owning a business in 2020 was hard.

Aside from the normal stressors of being an entrepreneur being ever-present in daily operations, we had the COVID-19 pandemic (and its subsequent lockdowns and restrictions) to contend with. 2020 was very difficult, indeed. One aspect of life that didn’t change or slow down at all was water losses. If anything, we saw an uptick.

Businesses considered non-essential were closed down for a few months following the initial lockdown orders. In that time, toilets still ran, sinks still leaked, and storms still battered the inland empire. Needless to say, without human intervention, many small problems quickly became much larger ones. As more and more business owners began reopening, more and more calls came in.

An important aspect of owning a business is the well-being and safety of your staff. An equally important thing to consider is the condition of your workplace environment. Many people learned that the hard way last year.

Always remember to routinely check common culprits. Is there a leak somewhere in your sink or toilet lines? Do you smell a musty or earthen odor in the bathroom or break room? Have you ensured that your smoke alarms are all in working order? These and other small things can help to prevent a major disaster down the line.

In the event that something does happen, you’re not completely out of luck. SERVPRO of Chino/Chino Hills is here 24/7, 365 days a year to have your back.

Business is tricky but with a little bit of help, we’ll keep it running smoothly.

Lightspeed Water Loss

2/8/2021 (Permalink)

A white room with a SERVPRO employee in a black shirt measuring the wall while sitting on the ground. Prime that Wall Quick

Experiencing a water loss is always a frustrating and sometimes scary situation. With the uncertainty of what lays ahead, potential incurred costs, and a million other factors, it is one of the more stressful situations a home or business owner can find themselves in. Now imagine those same circumstances, but add in the fact that you are trying to sell your home. Not terrified yet? Go ahead and add the fact that the home is already in escrow and the prospective buyer is slotted to come walk the property in 5 days.

How’s that for a tricky situation?

If this sounds oddly specific, it’s because it is drawn from a real-life scenario that SERVPRO of Chino/Chino Hills just dealt with. The homeowner called in and explained that an unexplained leak had worked its way into two separate rooms and effectively destroyed a common wall. He also informed us that the home was already on the market and potential buyer was going to be there to look at the home on the following Monday. We received the call on the Tuesday prior to the showing. Crunched timeline? Check. Unknown cause of loss? Check. We got to work right away.

As it turned out, an upstairs bedroom wall had taken water damage from a clogged rain gutter. Our team made cuts and began drying the two rooms immediately. Luckily for everyone involved, the wood beneath the drywall took to the drying extremely well. Everything was good to go by the third day.

Next step: remove all of the air movers and begin hanging drywall. After that was complete, an initial coat of paint was applied to blend the drywall patch. Next: Paul (construction manager extraordinaire) measured the room for crown molding and applied it. Last step: touch-ups and final looks.

Did we do it? You bet!

SERVPRO of Chino/Chino Hills is a premiere restoration and reconstruction service and no job is too big or small (or fast) for us.

Fire or Water?

1/14/2021 (Permalink)

One of the things I find most interesting about this line of work (restoration and reconstruction) is the inherent ironies that go with it. For instance, I can’t tell you how many fire jobs I have snapped photos at or shot video of in the pouring rain. Another good example of this is visiting a loss wherein a window was broken or a roof was damaged from hurricane speed wind, only to arrive to a still, hot spring afternoon with no movement to speak of.

Now these are admittedly not the norm but when you live in southern California, what exactly is the norm when it comes to odd weather patterns?

That being said, I wanted to remind everyone that just because it hasn’t rained yet¸ rest assured that it most certainly will. At the time of writing this article, it is 68 degrees and sunny but my phone tells me there is rain imminent in the not-too-distant future. I wouldn’t believe it if I didn’t see it happen every year.

It is wise to always be cautious with sources of open flame. It is wise to always prepare for floods. It is wise to always keep an eye out for wet spots or mold growth. Most importantly, it is wise to always keep SERVPRO of Chino/Chino Hills on speed dial. In the case of an ironic (or perfectly expected) mishap, rest assured that we have you covered.

What Was That Noise?

12/28/2020 (Permalink)

A large hole in a business office with white walls. Debris is scattered in the foreground. Oh Holy Ceiling

There are a few sounds that human beings recognize immediately. When a horn beeps behind you on the road, you immediately straighten up and look around you to see who honked. When a cat begins purring, you know you have a happy cat. Some sounds are not immediately recognizable. For instance, when rain leaks through a slow leak in your roof, gets into your attic and insulation, then causes a large portion of your ceiling to collapse, you may not be able to pick it out immediately. You will, however, know that the loud crack and splash of debris and water onto the floor below is definitely not a good thing.

Luckily, the team at SERVPRO of Chino/Chino Hills is quite familiar with both the sound and effects of this type of water damage. If you’re unlucky enough to experience such an instance, give us a call today at (909)548-3191. We are here to help, and you heard it here first.

Santa Ana Fires

12/4/2020 (Permalink)

The one thing California can always be sure of is what is commonly known as Santa Ana winds. This weather event typically kicks up around mid-Autumn and stays through the beginning of winter but this year, they seem to be a bit spotty in their frequency. SCE and other utility providers have issued multiple “Red Flag Warnings” in light of the wildfires that have broken out due to old lines and poor maintenance practices. These warnings indicate an imminent power shut-off in selected areas to mitigate the risk of wildfires breaking out.

As if we needed something else to worry about in 2020.

Is there a silver lining? You bet. SERVPRO of Chino/Chino Hills is at the ready and here to help. With over 50 years of experience in both wind damage and fire damage restoration, homeowners and business owners alike can rest assured that whether debris from wind damages your home or a wildfire event damages your business or personal property, SERVPRO of Chino/Chino Hills is your go-to resource to get your life back on track and to make it “Like it never even happened.”

Cozy Fire

11/2/2020 (Permalink)

Although it may be hard to believe, southern California seems like it may actually experience a real winter this year. October has experienced fluctuating hot and cold spells, with the cold spells becoming longer and more frequent. That can only mean one thing for the high desert: fireplaces will be getting some use this winter.

While homes built in California in recent years do not have fireplaces, a large number of the homes in the Chino Valley were built prior to the environmental laws that banned fireplaces and were therefore grandfathered in. While it is nothing short of awesome to curl up with a book next to a raging (controlled) fire, SERVPRO of Chino/Chino Hills has some quick tips we’d like to share with you to make sure you stay safe while doing so.

Per https://www.hgtv.com/lifestyle/clean-and-organize/fireplace-maintenance-and-safety, here are some hot tips to make sure you enjoy your fireplace:

  • Fireplaces should not be used as furnaces. Use a fireplace for a short-duration fire — no longer than five hours.
  • Keep the glass open to allow air to be drawn up to cool the chimney, but keep the screen closed to prevent sparks from jumping onto the carpeting.
  • Never leave a fire unattended when children are in the house. Adults, even if near, should not allow children to play near or with fire tools and equipment.
  • Open a window when using the fireplace to prevent the room from becoming smoky. The air coming in from the window will go up the chimney.
  • Before making a fire, open the glass doors, pull aside the screen curtains, and place the kindling, newspaper and logs inside. Next, open the damper and a window. The window needs to be open only a few inches. You can check to make sure the smoke will go up the chimney properly by lighting a match, quickly blowing it out and watching the smoke to see whether it's going up and out.

If you experience a fire in your home or business, call SERVPRO of Chino/Chino Hills immediately. We are here to help.

Third Quarter Rain

10/7/2020 (Permalink)

With fall just around the corner, southern California will no doubt be experiencing our annual three days of rain again soon.

All joking aside, we have one of the more bizarre and inconsistent climates in the United States. October is typically the turning point from Sonoran Desert levels of heat to a milder, only-sometimes-causes-a-sunburn heat to torrential downpour. Even then, there are caveats and nuances to this wonderful coastal oasis we call home.

SERVPRO of Chino/Chino Hills most often deals with water loss events. Although always true, there are different underlying causes. For example, the end of spring into the first part of autumn typically brings a lot of appliance-centric types of losses. This includes things like kitchen sink floods, plumbing issues that back up toilets, washers that feel the need to wash the entire bottom floor of your home, etc. The rest of the year (right around now) consists of more and more issues involving rain or stormy weather in general. Rain can cause problems with flooding but it can also get into cracks and crevasses in homes, introducing moisture into areas it shouldn’t be and resulting in mold.

Whether your Chino Hills home experiences damage from rain causing mold, hail breaking a window and allowing rain to come into your home, or wind destroying your roof, SERVPRO of Chino/Chino Hills is here to help 24 hours a day, 7 days a week.


9/8/2020 (Permalink)


This should be a familiar sound to those of us with allergies. Southern California is known for its beautiful landscapes and scenic mountain and ocean views. It is one of the many perks to living in the Golden State. However, as with any good thing, too much of a good thing can be bad.

One of the less often considered aspects of owning a home or business is duct cleaning. That is, unless of course, you are a sufferer of allergies. When the runny eyes, the scratchy throat, and the sneezes begin their unrelenting assault on your senses, people will do just about anything for some relief. While there are many modern medicines that stifle the effects of allergies, the best thing to do in these types of scenarios is to fix the issue at its source. One of those sources is almost assuredly your home or business air quality.

SERVPRO has been cleaning ducts for over 50 years. We hang our hat on being one of the world’s leading cleaning and restoration companies, and there is a reason we are known as such. With an entire product line dedicated to cleaning allergens and pathogens as well as neutralizing odors and irritants from the air, it’s no wonder that SERVPRO continues to uphold the reputation that put us on the map.

Aside from dander, pollen, dust, and potentially mold, it is never a bad idea to perform a duct cleaning in case there has been an intrusion by rodents or birds. These animals are known to sometimes carry harmful bacteria and are in and of themselves allergenic to some people.

Has it been a while since your home or business’ last deep cleaning of the air ducts? Give SERVPRO of Chino/Chino Hills a call today at 909-548-3191 and set up your duct cleaning today.

Clean that Gym

8/18/2020 (Permalink)

“Great to see you! We’ve missed you. Please make sure to maintain your distance from other members, sanitize your equipment before and after every use, wash your hands, don’t breathe too hard, make sure to wear one of our protective bubble suits, and be sure to wear a mask. Have a great workout!”

Okay, so this is a bit embellished, but similar conversations may or may not be taking place in gyms across the state right now. As one might expect, a slew of challenges arises when dealing with gyms and COVID-19 precautions. SERVPRO of Chino/Chino Hills is here to address some of these challenges.

  1. How can you keep me safe at a gym during a pandemic?

Fitness clubs are educating their team members on how to appropriately clean equipment both before and after a member uses it.

  1. That isn’t reassuring at all! Aren’t they just using Clorox and hand sanitizer?

Well… yes. As gyms are typically not trained in bioremediation or emerging pathogens, owners are defaulting to typical household cleaning products. The CDC is unsure whether or not these chemicals are effective against COVID-19 100% of the time.

  1. That’s crazy! I definitely don’t feel safe.

That’s where SERVPRO of Chino/Chino Hills comes in. Between our technicians being fully trained to IICRC standards of bioremediation and our proprietary suite of cleaning products like SERVPROxide, the nastiest of gym equipment doesn’t stand a chance.

Rather than read through a theoretical conversation, give us a call today so we can further explain our Certified: SERVPRO Cleaned service to you directly. Our office can be reached at (909)548-3191.

It's a Big Deal

8/18/2020 (Permalink)

Since COVID-19 began, it is not uncommon to see businesses struggling to remain open. Larger cities like Los Angeles have been hit especially hard with bars, gyms, and restaurants in a constant state of flux. This is a byproduct of strict regulatory orders imposed by Governor Newsom set in place to help slow the spread of the virus.

Even though the future of California remains uncertain and seemingly bleak, things are beginning to return to normal. While it is hard to focus on business in scary times like these, business owners have a duty to ensure their customers feel safe when things do eventually settle down. Many business owners are requesting that SERVPRO of Chino/Chino Hills do a preventative cleaning or even a decontamination cleaning, in the event that a staff member or customer has shown to be COVID-positive. SERVPRO’s new Certified: SERVPRO Cleaned Program covers all of this and more. Business owners will be given a window decal with the date of the cleaning on it so customers and staff can see that precautions have been taken to ensure their health and safety.

Things may be tough right now but rest assured, we will pull through and get back on track. In the meantime, give us a call at (909)548-3191 to learn more about the new Certified: SERVPRO Cleaned Program.

Hot Dang!

8/18/2020 (Permalink)

Fun fact of the day: Food is one of the most dangerous things to cook. Well, to be fair, the food isn’t the dangerous part. The process of cooking is. In fact, kitchen accidents are one of the leading causes of house fires. According to www.firstalert.com, these are the top three causes:

  1. Cooking

Oil fires and stove burners are like peanut butter and jelly. Many of these fires are avoidable but due to the fact that people attempt to snuff them using water as opposed to the correct type of fire extinguisher (Class B or K, or an all-purpose Class A, B, C type), they still end up growing until they are unable to be put out easily. A fire extinguisher (or multiple fire extinguishers) can literally be a life-saver, so make sure you have one handy.

  1. Heating

You’d be wan to find a Californian that doesn’t look for any excuse to burn a log in their fireplace or fire pit. Unfortunately, very few people take care of and maintain them. Creosote (the dark brown or black substance that forms as a byproduct of burning organic matter in an enclosed area) is extremely flammable and very hazardous, and it is a leading cause of preventable house fires. Make sure the area is free of creosote and debris that may accidentally catch fire.

  1. Smoking in bed

Aside from being a bad habit and killing many people annually, cigarettes may also pack a punch to your home. An average of 18,100 (www.nfpa.org) house fires begin annually due to people falling asleep while smoking.

If a house fire occurs for these or any other reason, SERVPRO of Chino/Chino Hills is here to help make it “Like it never even happened.” With over 50 years in the industry, you can trust us to make it right, day or night. Give us a call today at (909)548-3191.

A Fire is More Than Just a Fire

8/18/2020 (Permalink)

Wildfires are terrifying. They are also a fact of life for Californians. While SERVPRO of Chino/Chino Hills handles small, isolated fire loss events on a fairly frequent basis, they pale in comparison to the occasional large-scale losses. Entire homes reduced to soggy carpets and scorched walls play host to countless memories and personal belongings that have been destroyed by water or warped beyond recognition by flames, leaving heartache and a giant mess for the occupants.

In these types of events, adrenaline and emotions run high and have a tendency to overshadow the full reality of the situation. Things like lodging are covered by most homeowners insurances, but what about toothpaste? Entertainment? The things that make life livable are the small things that tend to get overlooked in major catastrophes.

SERVPRO of Chino/Chino Hills has enough experience to know that house fires are incredibly stressful and, typically, life-changing events. For this reason, we will walk with your family through the entire process as if you were our family. While a fire is always a major tragedy, SERVPRO of Chino/Chino Hills is trying to soften the blow a bit while we return your home to preloss conditions.

If you have experienced a house or commercial fire, give us a call today at (909)548-3191.

Flash Floods and the Damage Done

8/18/2020 (Permalink)

Flash floods are never the same story twice.

One may cause flooded gutters while the next one may completely decimate roadways and, even worse, your home.

The Inland Empire receives a decent amount of rain annually, but once in a while the skies open up and really let us have it. The winter of 2013/ 2014 brought with it not only above-average amounts of rain, but also a small amount of snow. If that doesn’t tell you how unpredictable the weather is here, I don’t know what will.

SERVPRO of Chino/Chino Hills is no stranger to flood damage. Water from backed up storm drains and broken roof shingles can wreak utter havoc on older homes built in the early 80’s and late 70’s, which account for much of San Bernardino and Riverside counties, respectively.

Luckily, our technicians are ready and able to handle any size water loss job. We have helping hands at over 1,700 locations nationwide.

If you have experienced a flood in your home or business, give us a call today at (909)548-3191. We can make it “Like it never even happened.”

Windy Daze

8/18/2020 (Permalink)

When you think of southern California, you probably don’t think of tornadoes. While anything is possible, not everything is probable. While we have had a few tornadoes over the years, they are peanuts compared to the Midwest’s “tornado alley”.

Granted, we definitely get high winds that cause a lot of headaches. In November of 2019, the city of Hesperia experienced high winds that toppled street signs and mailboxes, amongst other things. Winds like this often affect the more wide open areas, like Fontana, Rialto, and much of the high desert.

While high winds don’t strike fear into the hearts of people like a spinning mountain of debris and terror, the effects can be much the same. High winds throw rocks and debris through windows, damage roofs, and can even flip cars over.

Luckily, SERVPRO of Chino/Chino Hills is here to make sure that if and when high winds do strike, you aren’t left alone to pick up the pieces. Our technicians are trained in disaster recovery and cleanup, no matter the scale.

If your home or business has been damaged by wind, give our office a call today at (909)548-3191.

Swimming in the Kitchen

8/18/2020 (Permalink)

Ah, summertime in sunny southern California.

S’mores, barbecues, and long swims in the pool are commonplace and part of the joys of living in such a temperate climate. However, water damage takes no vacation days, nor does it go easier on homeowners just because the sun is out.

Kitchen floods are by and large the most common type of water loss that SERVPRO of Chino/Chino Hills responds to. Points of origin include dishwashers and refrigerators, but sinks are the more common culprit. Hypothetical situation: everyone is in the backyard swimming. While washing dishes in the kitchen, little Bobby runs in to tell you he just stuck a double backflip cannonball into the pool. He doesn’t just want you to see, he needs you to see right now, at this very instant, pronto, “come on mom, I’ve been practicing all day”, now. You follow him outside and watch in sheer terror, dreading the things that might go wrong. What if he slips? What if he accidentally runs into the fence? What if he… He lands it! You applaud and watch as he does every variation in the book. You’re so proud. They grow up so fa-

The sink is still running. It has been for nearly half an hour.

As you run inside, you nearly slip on an inch of water. It has covered your kitchen and saturated your hardwood floors.

Well, better call SERVPRO.

It’s alright to have fun in the sun but when flood water rains on your parade, give SERVPRO of Chino/Chino Hills a call at (909)548-3191. We can restore your home to pre-double backflip conditions and make it “Like it never even happened.”

Plumbing Bummers

8/18/2020 (Permalink)

Everybody has a story about having needed help from a plumber at some time or another, whether it was for sewage and septic backups or busted pipes. Once the plumber finishes, we then come in and do the clean-up and dry-down.

In our line of work, we break up different types of water losses by category.

Category 1 water losses are “clean water” events. Things like water lines feeding into toilets, sinks, or refrigerators fall into this category. It simply means the water has no biological contaminants and poses no threat to health or safety.

Category 2 water losses are mildly contaminated water losses. Things like dish soap in water would make it qualify as category 2.

Category 3 water losses are considered “grossly contaminated”. Contaminants may include fecal matter, blood, or other biological threats.

When a septic or sewer line backs up and causes damage in your Inland Empire home, know that SERVPRO of Chino/Chino Hills is at the ready and willing to help. Our technicians are on standby 24 hours a day, 365 days a week. We will not only make sure your home is safe and clean; we will make it “Like it never even happened.”

The Course of a Day

8/18/2020 (Permalink)

Everyone has the same 24 hours in a day.

Some people work in offices, some people work on farms, some people raise children, some people seemingly spend all of it on Instagram. After all, those selfies and pictures of dinner aren’t going to take themselves.

The professional technicians at SERVPRO of Chino/Chino Hills spend their time a bit differently. At 3 AM, most people would be fast asleep, given that they don’t work an overnight job. Our technicians have to be at the ready in case a new loss occurs, be it fire, storm, water, or biological.

Weekends usually spell freedom for most people working a 9 – 5 job. The technicians at SERVPRO of Chino/Chino Hills may find themselves cataloguing personal belongings at a major fire loss, or demolishing drywall at a water loss.

Regardless of the day or time, SERVPRO truly takes no days off when it comes to responding to your home or business in the event of a loss event. We can proudly make claims like “available 24/7” or “Like it never even happened,” because we hold ourselves to high standards and are not satisfied with “good enough”. It is the reason we have over 1,700 locations nationwide and over 50 years in the restoration business.

If you have experienced any type of loss, give us a call today at (909)548-3191.

What to do in the Event of...

7/24/2020 (Permalink)

Small roof or wall leaks from storm damage are usually a small problem, but they can progress into a much larger issue. Not addressing a small leak may allow moisture to accumulate, causing mold to form. It may also damage the interior of a wall, as well as insulation and the non-porous latex paint commonly used in home interiors.

Obviously, not every single incident involving water qualifies as an emergency, however any type of water incident can cause bigger problems. The majority of major problems arise from allowing a water damage to go untreated. If you are quick to dry the affected area out thoroughly and make sure there is no residual moisture left you will minimize the potential for bigger problems.

Say you have a small leak in your roof during a storm event that lets water into your home or business, there are a few things you can do to help minimize the damage until help can arrive, for instance:

  • Use a shop vac to help remove standing water
  • Use towels (shop towels, paper towels, or regular towels) to help absorb the water
  • Put some air movement on the affected areas such as a ceiling fan or box fan

These tools and products are generally accessible in your home or office until the professionals of SERVPRO arrive to help assess the damages and complete the drying process.

Also, be sure to cut off the source of water to keep the damage from reoccurring if possible.

Leaks can be a real pain in the neck, especially once they grow into something more problematic. Fortunately, the trained water mitigation experts at SERVPRO of Chino/Chino Hills are available 24/7 to assist you if need be. Give us a call today at 909-548-3191.

COVID 19 Disinfecting

4/27/2020 (Permalink)

Tech in PPE using a fogger Disinfecting a Work Site

One of the most important things to all of us at SERVPRO of Chino / Chino Hills is safety and education. We have taken many precautionary measures, including:

  • Any tools or equipment we bring on to your property will be disinfected.
  • All of our employees are required to wear PPE any time they are interacting with potentially infected materials or areas.
  • Safety training has been provided to all employees.
  • All employees are required to know the signs and symptoms of COVID-19 infection.
  • SERVPRO requires all employees to abide by health and safety guidelines set forth by the CDC.

We take the risk of infection to elderly people, family members, children, and co-workers very seriously. While there is no way to completely guarantee the virus will not make its way on to your property at some point, rest assured that SERVPRO of Chino / Chino Hills has taken every precaution possible to avoid cross contamination.

Whether it is a water loss, fire damage, or a cleaning request, please know that SERVPRO of Chino / Chino Hills is here 24 hours a day, 7 days a week, 365 days a year.

Ceiling Fan

4/14/2020 (Permalink)

I know it sounds crazy, but you can use your ceiling fan to warm your home.

To be specific, a ceiling fan running clockwise will push warm air back down into your home. Have you ever heard the phrase “heat rises”? That is scientifically accurate. According to the laws of thermodynamics (which have proven to be a reliable source), air closer to the ceiling is warmer than air by the ground. Via todayshowhomeowner.com, “The reason the fan is set to rotate clockwise on low is to keep from creating a strong draft, which would cool you down just like it does in summer. Instead, the air near the ceiling is pushed up and outward, causing it to circulate down near the perimeter of the room. Since the air at floor level is warmer, the thermostat can be set lower, saving money and helping the environment at the same time. Any heat generated by the fan’s motor is a bonus in the winter, so you can keep it running whether you are present in the room or not.”

SERVPRO of Chino / Chino Hills cares about our customers. We do much more than simply clean up fire and water damage. We are specialists when it comes to mold, biohazard, and more. We are fully equipped to handle any sized disaster or cleanup, whether it is a small pipe leak behind a wall or a major structure fire.

About SERVPRO of Chino / Chino Hills:

SERVPRO of Chino / Chino Hills specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Clean Spaces

4/13/2020 (Permalink)

Have you ever heard the phrase “cluttered house, cluttered mind”?

That applies to your workspace, too! It is very important to keep your business clean.

Benefits of a clean professional environment

  • Health: Frequently cleaning high-traffic areas like desks, doorknobs, and phones can help prevent the spread of germs. This reduces the chance of illness spreading.
  • Reduced Stress & Anxiety: Studies show that structure and order are good for helping the mind relax and focus. Keeping a clean and organized workspace is paramount for both productivity and mental well-being.
  • Safety: Cleanliness can reduce the likelihood of a fall, trip, or slip in the work area. That could lead to time off and a loss of revenue.
  • Increased Productivity: A clean work environment will heighten overall productivity because employees are less distracted by clutter and disorganization.
  • Increased Satisfaction: Overall, a clean environment will make the employees as well as visitors feel as if hygiene is important to the company.

The average employee spends more waking hours at work than they do at home. With that in mind, having a clean and inviting environment is very important. If it has been a while since your office or business has been deep-cleaned, give SERVPRO of Chino / Chino Hills a call at 909-548-3191.

Health and Safety Protocols

4/13/2020 (Permalink)

Amidst the unprecedented events taking place around the world, it is important to keep our work environments clean and safe. Here are a couple things as a business to ensure this: 

  • Practice good hygiene
  • Stop shaking hands
  • Wash hands frequently and use hand sanitizer
  • Avoid touching your face including nose, eyes & mouth
  • Cover your coughs and sneezes
  • Disinfect highly touched areas like doorknobs, tables, desks, handrails and keyboards/tablets regularly
  • Open windows or adjust air conditioning to increase ventilation
  • Avoid unnecessary travel
  • Use videoconferencing
  • If not possible, hold meetings in open, well ventilated areas

Stay home if you are:

  • Able to work virtual
  • Feeling sick
  • Have a household member who is feeling sick

The safety and health of our employees and those we interact with is crucial to all of us here at SERVPRO of Chino / Chino Hills! If you need your business cleaned and / or disinfected, please don’t hesitate to give us a call at 909-548-3191.

Broken Pipe Water Damage

4/13/2020 (Permalink)

Even the cleanest of water from the newest of pipes could be considered detrimental to your home in the event of a loss. We call clean water losses “Category 1”. This includes water from supply lines or faucets. Typically, there is no contaminants present. If your Chino / Chino Hills home experiences a flood or leak, here is what you need to know.

Water can become contaminated with time

Just because water starts clean and unpolluted does not mean it will stay that way long. In fact, mold can begin to grow within 24 to 48 hours. The water may come into contact with pollutants and environmental hazards the longer it sits. Category 1 water may very quickly become Category 2 (mildly contaminated) or even 3 (grossly polluted).

Water creates a hazardous situation

Not only can water carry dangerous pollutants, it can also cause slips and falls. Additionally, water is an excellent conductor for electricity. If there is an electrical hazard near the water, stay away from the affected area and shut the power to your home off.

Water is destructive

The longer your leak or flood is left unattended, the more damage it will cause. Water can seep into walls, floors, and furniture causing structural damage and mold.

Even without the threats of Categories 2 and 3 are not present in Category 1, any water damage is bad water damage. SERVPRO of Chino / Chino Hills is here to help you day or night, seven days a week, 365 days a year.

What do I do when my pipe bursts?

4/13/2020 (Permalink)

When you experience a pipe leak or burst in your bathroom, chances are that your mind doesn’t immediately jump to calling your insurance company. After all, the stress of dealing with a pipe burst doesn’t leave a lot of mental real estate for such things. However, your insurance company should be the very first thing on your mind. After all, this is why you have homeowner’s insurance in the first place, right? SERVPRO of Chino / Chino Hills has some useful tips to help you navigate these treacherous waters.

Step 1 - Damage Control

Think of this step as you gathering evidence for a court case. Document everything, take pictures, even save weather reports. If the problem is internal (from a pipe), try to mitigate further damage by turning your homes water off. Think of it as a four-step process:

  • Turn off your water
  • Turn off the electricity
  • Ventilate the space
  • Remove what you can

Step 2 - Call It In

Before you do anything else, call your insurance company. Clarify and understand what your policy covers. Having an All-Perils policy typically covers pipe bursts. Floods, unfortunately, are typically added separately. Aside from the obvious damage that water causes structurally, mold may also begin to grow within 24 – 48 hours. For this reason, your company may recommend a restoration company.

Step 3 - Gather Evidence

Insurance companies will at this point send out an adjustor in order to see the damage, as well as check to see what your policy will cover. Being prepared for the visit will make things run a lot more smoothly and move the process along faster. At this point, hand over your gathered evidence as well as any estimates you may have received from plumbers.

You want the insurance company on your side during an event like a pipe burst or flood. Having your ducks in a row and being prepared streamlines the process and reduces stress for all parties involved.

What to do When

4/13/2020 (Permalink)

Business owners are very busy people. Sometimes disasters happen that are outside of our control, like floods and fires. These things can make you feel helpless. Luckily, restoration companies like SERVPRO have the knowledge and tools to get your business back on track.

Advantages of Calling the Pros

SERVPRO of Chino / Chino Hills is not only trained in disaster restoration; we are certified in it. Whether it's a fire, flood, storm damage or something else, a disaster does not spell the end of your business. The company provides the following benefits:

  • The right equipment.
  • Industry-standard techniques.
  • We respond 24 hours a day, seven days a week.

For Widespread Disasters

For smaller scale losses, our team can typically handle the situation within a day or two. Of course, in the most severe circumstances, more time and work are required. We also have access to 1,700 franchises across the country, so there is truly no disaster that is too big for us to handle.

The Process

Planning is everything. On our first visit, we will assess the situation and lay out our next steps. Technicians will share this information with you so you know the time frame and how it will affect your business. Next, team members clean up the damage. This may entail removing water or addressing smoke damage. Crews will salvage any materials they can. Restoration may include rebuilding the roof, foundation or other areas of the building such as flooring, walls or ceilings.

Given SERVPRO’s track record of success and happy homeowners, you can have complete peace of mind knowing that your home is in good hands.

Natural Disasters

4/13/2020 (Permalink)

Natural disasters like fires, earthquakes, or floods, can be traumatic and major events. This is especially true when your home is damaged. Typically, when this occurs, insurance companies will suggest a restoration and / or mitigation company like SERVPRO to assess the damage and begin repairs. The faster, the better.

After the initial event that causes the damage, you are left with worry, stress, doubt, and uncertainty about what to do next. At this point, most people call their insurance provider to see what can be done.

Our team has always made it a priority to have the best and most current training for home restoration. Our teams have IICRC-certifications for fire and smoke restoration, as well as odor removal. With so many different variables that can occur during a major loss event, it is crucial to ensure that SERVPRO technicians are knowledgeable in restoration practices.

SERVPRO of Chino / Chino Hills can preliminarily assess the damage to your home, which provides helpful insight to insurance companies. This speeds up the process of getting your home back to normal.

If you have experienced any type of loss, including fire, water, storm, or earthquake, give us a call at 909-548-3191. We are here to help.

DryBook Counts

4/13/2020 (Permalink)

People in the Chino / Chino Hills area know SERVPRO. They’ve seen our bright green vans and trucks helping their friends and neighbors. One of our big claims to fame (as well as one of our slogans) is that we are “Faster to Any Disaster”, and it is true!

One of the tools that makes us so reliable is DryBook. The SERVPRO DryBook is a proprietary tool that manages industry requirements on drying to validate your restoration is done to standard. This tool allows us to restore your home to preloss conditions in a faster and more efficient manner.

When a disaster puts the things that matter most to you on the line, you want to contact the team that is faster to any disaster. Whether a job is big or small, our team will be there to help make it “Like it never even happened,” so you can get back to your home or business and on with your life.

Fireplace Safety

4/13/2020 (Permalink)

Spring in southern California is a strange time of the year. Many people refer to it as “Winter part 2”, as the weather sort of bobs and weaves between dry heat and wind and torrential downpour. On the more gloomy days, people like to kick back in front of the fireplace and watch TV or read a book. While we here at SERVPRO of Chino / Chino Hills condone this, we also want you to be safe. This is a short list of tips to make your fireplace experience is a good one.

  • Ensure the metal screen in the front of the fireplace is free of damage and working properly. This will stop stray sparks and embers from getting out.
  • Make sure that all ashes are cool to the touch before disposing of them. Ash can easily reignite, causing a fire.
  • Maintain distance between the fireplace and any flammable surfaces.
  • Do not use sappy or wet wood in a fireplace. This causes excessive smoke. In addition, superheated sap inside of the wood may pop and explode, sending sparks into the air.
  • Only allow professionals to maintain and inspect fireplaces and chimneys.

For additional tips and guidelines, consult a professional or visit the National Fire Protection Association’s website: www.nfpa.org

Pipe Burst

2/20/2020 (Permalink)

Pipe under sink Sink pipe in the cabinet under a bathroom sink.

A pipe burst in your Chino / Chino Hills home can be a real headache and cause extensive damage. Luckily, the water inside of pipes is typically clean meaning that in the event of a burst or rupture, most items affected can be saved.

In the restoration industry, clean water is referred to as either “white water” or “Category 1 water”. It originates from pipes, supply lines, faucets, and other sources. While the water may start uncontaminated, it can very quickly become contaminated if left untreated. Debris and other contaminants can rapidly make a bad situation worse. Take these steps immediately after a clean water pipe burst to prevent further issues from arising:

Address the source of the water

In other words, remove the water. If an area is flooded, turn off the homes water and immediately begin trying to dry out the affected area. Household fans and dehumidifiers are your best friend in these types of situations. If the humidity is low outside and weather conditions permit, open windows and doors to allow airflow into the affected area.

Save what can be saved

Dry wall and carpet can be dried out and saved. It is important to make sure these materials are completely dried out, otherwise you run the risk of mold growing. Mold is a much more complicated issue, so I really want to emphasize completely dried out.

Clean water flooding is no big deal and can typically be a fairly painless undertaking to resolve. That being said, when clean water becomes contaminated, the situation can get very sticky very fast.

In the event of water contamination

There are different degrees of contamination. For instance, “gray water” or “Category 2 water” is identified as having non-infectious or minimally harmful substances (laundry detergent, soap, etc.) present. “Black water” or “Category 3 water” is highly contaminated and presents an obvious health risk. Flood waters and sewage lines fall into this category. For both Category 2 and 3 water events, the cleanup process is mostly the as clean water flooding, with a few additional steps. Anything that could have possibly come into contact with the contaminated water must be properly and thoroughly cleaned and sanitized. Carpet and drywall (and any type of porous material) will have to be torn out and replaced. Non-porous objects can usually be cleaned with an antimicrobial solution and are considered safe after being sanitized.

Whether your home floods due to a pipe burst, roof leak, or any other source, you want the best of the best to help you get your home back to normal quickly and safely. SERVPRO of Chino / Chino Hills is here to help 24/7, 365 days a year.


2/20/2020 (Permalink)

Fire Damaged House Fire damaged house from a chimney fire.

According to the NFPA, $25.6 billion worth of property damage occurred as a result of fires in 2018, $8 billion of which came from house fires. A common cause of these issues is chimneys and fireplaces. Fires that burn for too long and too hot in a fireplace are an obvious risk factor for fires, and creosote buildup only serves to exacerbate problems.

If your home suffers fire damage due to a fireplace or chimney-related disaster, IICRC-certified SERVPRO of Chino / Chino Hills technicians are ready to mitigate damage and odors to return your home to preloss conditions. No matter the size of the fire, SERVPRO professionals can mitigate both short and long-term damages while minimizing the need for costly replacement of possessions, furniture, and other materials.

Warning signs for chimney fires

There are some telltale symptoms that a chimney or fireplace may pose an elevated risk for a house fire. Damaged rain caps (also known as dampers) are a good indicator of compromised safety. The high heat from fires burning can cause warping and discoloration.

Creosote, a dark, oily substance that comes from burning wood resin, leaves deposits that expand and create a residue while it burns. Since chimneys are often very hot (even in the absence of a fire), creosote can easily ignite and lead to a house fire.

Clay flue tile liners are typical. Even though this type of tile is rated to withstand extremely high temperatures, they do have their limits. Chimney fires are capable of burning as high as 2000 degrees, which is far too hot for these tiles.  Prolonged exposure may crack or damage them.

How SERVPRO Can Help

SERVPRO of Chino / Chino Hills has many different countermeasures to deal with soot and creosote buildup. To tackle more substantial situations, our technicians may use Roto pads or brushes to dislodge soils. Creosote can be removed with blast media like baking soda, ground corn cobs, or sand. Smaller issues can be addressed with cleaning tools like dry cleaning sponges, dusting cloths, and other dry or wet cleaning techniques.

Whatever the condition of your chimney, the technicians at SERVPRO of Chino / Chino Hills are here to help 24/7, 365 days a year.

Storm Shutters

2/20/2020 (Permalink)

This winter in Southern California has been one for the books. Between sporadic bouts of rain, random days of 80 degree weather, and gusts of wind hitting 80 miles per hour, it seems California is unsure of what season it is. While SERVPRO of Chino / Chino Hills is fully prepared to help homeowners tackle any type of storm loss, there are a few things that we recommend for avoiding potential issues. One of these includes the installation of storm shutters. Here are three factors to consider when shopping around.

  1. Type

Decisions, decisions! Storm shutters come in a variety of flavors, and there are different advantages for each one. The more permanent version is attached to your home and sits on the side or above a window opening. This type can swing over or slide down in the event of wind or any other type of storm conditions, providing protection to the window. Temporary shutters are also an excellent and appealing option for those that do not wish to make permanent alterations to their home. This type of panel is storm-resistant but rather than being permanently affixed to a structure, they can be stored away during the more dry seasons (the other 340 days of the year). Storm shutters can greatly alter the appearance of a home and while some homeowners are okay with that, others prefer the ability to remove them. Variety, after all, is the spice of life.

  1. Material

Did you know shutters came in different types of materials? Many people think of the more traditional slatted wood type when they think of residential shutters. While these are probably the most common in Southern California, they are not the only type. Areas that often experience high winds or heavy rains may instead use a more heavy-duty metal shutter. These are particularly useful in areas that see hurricanes and monsoons. Southern California homes are better suited for wood or even lightweight cloth shutters, which can also be used to reduce sunlight or provide a degree of privacy.

  1. Position

As I mentioned earlier in this article, shutters can hang in different positions or orientations. Folding shutters or accordion style units may swing inward from the sides, while others may sit over the window and swing or slide down. The style you end up with will depend on both preference and the severity of weather in your given area.

Shutters are awesome. They work well and can be an excellent addition to your homes aesthetic. Their functionality has led them to remain mostly unchanged for decades. When considering protection for your windows, take into account what other aspects the shutters will alter as well as what makes sense for your particular situation.

While we hope to never have to meet you in the event of storm damage, SERVPRO of Chino / Chino Hills is here for all of your restoration needs, 24/7, 365 days a year.

Wet Smoke

2/20/2020 (Permalink)

Burned synthetic material Burned synthetic material and residue

Think of all of the synthetic materials that are commonly found in households, including your own. Polyester, nylon, rayon – the list goes on and on. While these materials pose no threat in normal conditions, by introducing excessive heat (such as in a fire), chemicals are released during the combustion process in the form of thick, acrid smoke. Synthetic smoke residue is typically oily and difficult to remove, which is why we refer to them as “wet smoke deposits”. In high-temperature / high-pressure situations like a structure fire, wet smoke can molecularly bond with the surfaces that they come into contact with. Attempting to remove them with typical household cleaners can prove to be an impossible feat.

While you may be tempted to try and resolve wet smoke damage in your Chino home without the assistance of a professional restoration company (cough, SERVPRO, cough), when plastic or synthetic materials are among the debris, it may be a wise decision to enlist the help of a trained expert. Unlike water-based staining and soiling, wet smoke can spread around quickly, wreaking further havoc in your home. The proprietary chemicals and solvents that SERVPRO of Chino / Chino Hills uses are specially formulated to break down and clean up wet smoke damage.

Typically, the majority of surfaces in a home have finishes on them. These finishes vary in composition. Floors may be varnished, while appliances may be sealed. At high temperatures, these finishes can melt and release chemicals into the home while also bonding with wet smoke in a fire. It can prove rather difficult (if not downright impossible) to fully remove wet smoke damage by using regular household cleaners.

To fight staining that has bonded at a molecular level, SERVPRO of Chino / Chino Hills uses a process known as “dissolution”. Dissolution is a technique that involves applying a particular chemical to a surface that dissolves both the finish and the soot attached to it. Once that happens, both the solvent and the soot can be removed at the same time. This process is extremely effective at restoring your home to preloss conditions because it allows for an even surface to refinish after the process is complete.

Even though wet smoke damage may seem like an easy undertaking, it can prove to be quite a challenging feat to tackle. Let the pros at SERVPRO of Chino / Chino Hills take care of it. We are here to help 24/7, 365 days a year.

Water Heater

2/20/2020 (Permalink)

Water heater A white water heater inside a closet

A life without hot water is a difficult life, indeed. Water heaters are a wonderful feat of modern design but unfortunately, nothing good lasts forever. The average lifespan of a water heater is right around ten years, give or take. When they do start to peter out and prepare for that trip to the Great Garage / Heater Closet in the Sky, they give some hints. Here are 5 of the most common:

  • Ten years have passed since it was installed
  • Rust spots that you can see on the outside of the tank
  • Noise from the heater
  • Water leaking from the heater
  • Water isn't getting hot

Using the serial number, you can easily identify in what month and year your heater was manufactured.  The first two numbers in the whole number reflect the month, with the next two, the year.  Knowing this valuable information should give you a pretty good idea as to how close it is to meeting its life expectancy.

Rust is known for affecting steel, the material that your heater is more than likely made of.  Rust can slowly spread and eat through steel and serves as a warning sign for imminent leaks.  If rust starts showing up in your water, it is safe to assume it is not only on the outside, but the inside as well. Time to swap it out. 

The older a water heater is, the louder it will become as it tries to heat up.  These noises are typically caused from mineral buildup and sediment deposits.

Another major culprit behind leaks is the thousands of heating cycles that a tank undergoes. This causes the interior of the tank to turn brittle.  Additionally, fittings and connections may be compromised or loosened due to prolonged temperature and pressure fluctuations. Heating difficulties may be a symptom of a poorly adjusted thermostat or heating element burning out.

The good news is that water heater issues can be addressed and tackled head-on by the technicians at SERVPRO of Chino / Chino Hills. We are here to help 24/7, 365 days a year. 

Water Damage

2/20/2020 (Permalink)

water standing in business Commercial water damage with water still standing

Large commercial properties pose a unique set of challenges when it comes to flooding. Seeing as how not all restoration firms are created equally, business owners often refer to larger and more reputable outfits to address their restoration needs. These firms respect your priorities by assisting you in minimizing downtime, loss of productivity, and disruption. 

The average Southern California apartment contains many different items and features that can be affected and damaged by flood waters. One must also take into account that apartment complexes typically share common walls and therefore affect neighbors and fellow tenants. Some common issues that occur include:

  • Water damage to ground floor apartments
  • Inaccessible entry and exit points
  • Water damage to sheds and garages
  • Disruption of utility services like gas, water and electricity
  • The need to seek temporary housing
  • Backup of drainage or sewerage systems

Property owners and landlords often see losses, as well. While tenants are relocated during repairs, rent is now being paid and revenue is lost. Lawsuits posed from loss of personal property are also common.

Secondary water damage in an apartment building, like the growth of mold, can cause serious health effects to your tenants. SERVPRO of Chino / Chino Hills can respond to your flooding emergency quickly to prevent these problems. We assess the destruction to understand your unique needs while emphasizing speed and thoroughness.

Our technicians remove standing water from affected apartments using self-priming trash pumps and high-pressure pumps. Our crew can also remove any salvageable contents that the water did not affect. If a flood becomes a Category 2 or 3 event we will also dispose of any porous materials, such as drywall, upholstery, and carpeting. These items will be disposed of properly.

Our technicians can also remove wet carpeting and pad, and any drywall or plaster that is saturated with the floodwater. We can also remove wall insulation like fiberglass, mineral wool, and wood fiberboard. Our technicians can also remove all debris and clean up the affected apartments thoroughly. We can use various water damage restoration products like antimicrobial agents, sanitizers, and disinfectants to stop or limit the growth of microbes. 

Machines like air movers and dehumidifiers are also extremely effective in drying affected areas. SERVPRO has multiple proprietary tools to resolve all aspects of a flood, including the refinishing of wood or other sealed or finished materials.

Floods happen. When they do, SERVPRO of Chino / Chino Hills is here to help 24/7, 365 days a year.

LA Fitness Stairs

2/10/2020 (Permalink)

Stairs to LA Fitness Leg Day at SERVPRO of Chino/Chino Hills

Los Angeles is a big place.

So big, in fact, that LA County is home to more than 1% of the entire population of the United States (more than 3,900,000 to 329,000,000, according to a 2019 census conducted by the United Nations). With that many people, businesses like grocery markets, gyms, and restaurants in high-traffic areas are constantly buzzing with patrons. Many places stay open 24 hours a day or are, at the very least, open for much of the day to accommodate everyone’s busy schedules. Things move very fast in Los Angeles County, because they have to.

Recently, SERVPRO of Chino / Chino Hills was contacted by an LA Fitness branch in the city of Glendale, about 8 miles outside of Hollywood. The location had experienced a major pipe failure in the upstairs women’s locker room / sauna; water had soaked through not only the ceiling tiles but had made its way down the walls, into the floor, and into the basketball court and spin-cycle class below. The only sections left unaffected by the leak were the weight equipment area, and the upstairs cardio area. The management staff was clearly upset by this, and they requested that we address the problem as swiftly as possible. Two on-call technicians were dispatched immediately to assess the site and begin the drying process the same night.

The following day, two trucks were dispatched to the site to assess the situation more thoroughly. I myself was present, along with three technicians. Our mission, had we chosen to accept it, was to identify all of the affected areas and weigh the likelihood of restoration versus demolition and reconstruction. Before we left the office, one of the technicians had described the location to me, informing me that this was going to be a particularly… physically demanding job. He told me that he and the other tech were unable to get as much done as they normally would have been able to due to there being “a lot of stairs”. I had imagined a staircase similar to what you would normally see at a gym of LA Fitness’ caliber which is ten or so stairs up, a landing, and then ten more stairs leading to the second level.

This was inaccurate.

We arrived to a bustling downtown area with no parking spot in sight, which is to be expected in Los Angeles. We parked a block away and walked to the site. After actually seeing the business, I now understood what the challenge was. While I was correct in my assumption of there being stairs from the bottom to top floor inside of the gym, I had sorely underestimated what “a lot” of stairs was. The gym was on the second floor in a bazaar / outside market. The stairwells leading up to the second floor was roughly 30 stairs, give or take a few. That being said, stairs are no match for the technicians of SERVPRO of Chino / Chino Hills. We hauled dehumidifiers and air movers into the gym, traversing the stairs back and forth and getting in about a year’s worth of cardio in the process.

The leak had damaged quite a bit of material. After testing and marking the appropriate spots for demolition, we packed up and departed. While sitting in the truck, one of the technicians looked over at me and laughed. I asked him what was so funny, and he just shook his head. I kept asking why he was laughing and he finally said “There was an escalator on the backside of the building”.

I take solace in knowing I did not skip leg day at the gym that day.

Los Angeles is a big and fast place, but SERVPRO of Chino / Chino Hills is ready for anything. We are here to help 24/7, 365 days a year.

Weird Winter

2/10/2020 (Permalink)

This winter has been a weird one. The rain seems to come in waves (you know me and my puns) and then vanish without a trace. Heck, much of Southern California is having freeze warnings as I type this. SERVPRO of Chino / Chino Hills has seen a steep increase in water damage from roof leaks, accounting for roughly 85% of the work we do overall. Roof leaks are a serious pain in the neck, even when they aren’t necessarily catastrophic. To make matters worse, they seem to occur with almost spitefully bad timing.

Roof leaks happen for a variety of reasons, including but not limited to:        

  • Amateur construction
  • Holes made by rodents
  • Missing or loose shingles or tiles
  • Damaged underlayment

Let’s not forget the giant holes in your roof, commonly known as “sky lights”. While often allowing natural light into a large room, they also allow water in. After all, they are merely sealed holes.

Water leaves stains. More often than not, the first sign of a leak is the telltale discoloration or dark spot that typically occurs along a wall or ceiling. Many people believe that this indicates mold and while this is sometimes true, it is not always the case. Mold can begin growing within 48 – 72 hours, but it requires ideal conditions. It is more common to begin seeing the signs after several days.

Sometimes, roof leaks escalate into something more serious. Roofs can collapse if the structures holding them up are compromised by water and / or age. Attic insulation also plays a key role in these types of losses. Traditional insulation is a fluffy pink variety of woven fiberglass, and it is very absorbent. After it has had its fill and the weight becomes too much for the structure to support, it will let you know by ripping apart your ceiling and spitting debris and drywall all over your house. Definitely not a subtle hint.

The good news is that SERVPRO of Chino / Chino Hills is here to help, whether your roof has a slow leak or the entire roof comes crashing down. Winter is an unpredictable beast and when things go wrong, we are here to help.

Under Water

2/10/2020 (Permalink)

Imagine this – it's Monday morning, and you’re late to work (I know, heavy imagination skills required). The barista at a certain coffee shop was feeling extra chipper today, and she absolutely had to fill you in on the goings-on of her new puppy. You show up to the office at 6:15 AM, and you were supposed to be there at 5:30 AM. You walk in expecting to get a swift chewing-out, and ready to apologize / explain why you decided you no longer want a new puppy, but those things don’t happen. In fact, there is nobody in the office at all.

The entire place is under a foot of water.

While this particular scenario is made up, very similar ones have taken place. What would you do in this situation?

Make a plan.

First, ask yourself some "what if?" scenarios. The one outlined above is a good example; how would you alter it to match your situation? Would your employees know what to do? How would you keep them safe? Once you’ve asked yourself these questions, brainstorm with other decision makers and formulate a strategy. The plan should include safety protocols, procedures to follow, and whether or not it’s possible to continue operating the business as usual. Many people depend on management not only to operate the business, but ensure their safety.

Here is a list of important things to consider in your plan:

  • Emergency contacts that are accessible from onsite or remotely
  • Emergency procedure and protocol (where to go in case of a fire, earthquake, how to safely exit the building, etc.)
  • List of emergency contacts for the business as well as individual employees
  • List of vendors and data backup to be alerted as soon as an event takes place.

Sometimes, things go wrong. SERVPRO of Chino / Chino Hills is on standby, and we are fully equipped to handle any size commercial loss event 24/7, 365 days a year.

Storm Events

1/29/2020 (Permalink)

Truck and building Repairing roof damage from storm event

One of the reasons Southern California is such a desirable place to live is our stable climate. Mild, seventy-five degree days in the middle of November are par for the course here, and you can visit the beach on just about any day of the year. In my thirty years of living in California, I can most certainly recall some downright hot Christmas mornings.

Once in a great while, however, the weather changes dramatically. Some of the more notable storms in our recent history include:

  • The 2014 North American Storm Complex, which produced not only rain, hail, and high winds, but snow.
  • 2017’s floods, which were the worst the state has seen in 122 years.
  • 2018 winter storms, which came shortly after the Thomas Fire and caused not only rain water damage, but also caused massive mudslides in Ventura and Santa Barbara counties, leading to multiple evacuations.

As residents of Southern California, we sometimes lose sight of the fact that we live in a coastal state that sees real devastation from the weather now and then. Even our normal winter and spring storm systems can sometimes wreak major havoc. Many of the ranch-style homes that make up around 75% of the suburbs here were built in the 70’s and 80’s and have never had major components (such as roofs, attic insulation, or windows) replaced or updated. Chances are likely that if a glaring issue has never arisen, many homeowners simply pay no attention to such things.

“If it ain’t broke, don’t fix it!”

Unfortunately, after a heavy and usually unexpected downpour, sometimes it is broke.

Many of the modern composition shingle roofs of today come with a 50 year guarantee. Manufacturers use cutting edge technology to ensure not only long-term strength and integrity, but technical updates to ensure proper installation. In years past, such was not the case. Many small issues, like poor production technique, cheap materials, or nail blow-through from substandard installation contribute to larger issues for homeowners down the line. Best-case scenario, small leaks will form and begin to drip into attic insulation. Wet insulation is essentially useless, and eventually that moisture will work its way down into your ceiling. This causes bubbling of the paint, warping of the wood and if left unchecked, eventually mold. Water also has an annoying tendency to spread down into walls, potentially causing mold deposits to form behind drywall. Sufficed to say, this can be a major headache to deal with.

While many precautions can be taken to avoid these issues (replacing an old roof or windows to prevent possible water entry, sandbags to prevent flooding, etc.), most people don’t have the time, money, or patience to address such things. The good news is that even though life happens, SERVPRO of Chino / Chino Hills is here to help you through the worst of it. We offer world-class restoration, drying, and mold remediation services so you can stop worrying about Mother Nature and get back to business as usual.

Mold and Mildew Concerns

1/29/2020 (Permalink)

Mold Mold on floor joist

When something goes wrong in your home, it is natural to expect the worst. Many homeowners in the Chino/Chino Hills area are well-educated in regards to mold and the problems it can cause and while many of the homes in the area are relatively new, mold does not necessarily stick to a timeline. Trapped moisture behind a wall that has gone unnoticed or ignored can rapidly become a more serious (and expensive) issue.

Recently, our office was contacted by a homeowner in Chino Hills who was experiencing a chronic illness brought on by what was suspected to be a mold issue. After several rounds of antibiotics, she had had enough. We dispatched two technicians to the home to do an initial inspection in the garage and bathroom areas, respectively. We discovered a roof leak that had spread down into one of the walls and effectively destroyed the drywall. While seemingly a fairly black and white situation with a simple enough solution (cut open the wall, remove affected materials, dry out the wall’s interior), there was one glaring inconsistency: the affected wall was nowhere near the bathroom and the source of the earthen odor that is common with mold.

Our technicians deduced that since the roof had leaked in one place, it was reasonable enough to assume that it had leaked in another. After inspecting the bathroom, they discovered that the downstairs bathtub was being used as a storage area for extra towels and washcloths. Over the years, the bathtub faucet had dripped water onto the washcloths and they had begun to mold. The homeowner had no idea, due to the fact that the washcloths were buried beneath other items. The inspection showed no other signs of moisture in the bathroom, and the odor began to fade as soon as the washcloths were removed.

The homeowner was not only happy, but relieved. After so many rounds of heavy-duty medications and not knowing the culprit, she could finally find closure and begin to recover.

Sometimes, the simplest solutions are the ones that are overlooked. This situation is more common than you may think. In the midst of a seemingly major event, it is important to take a step back and assess the situation from a calm perspective. More often than not, it is an easy fix. If it is a major problem, your local SERVPRO of Chino / Chino Hills is here to help, 24/7, 365 days a year.

Fire Event

1/29/2020 (Permalink)

House fire Roof impact of house fire

Some aspects of life in Southern California are unavoidable.

Taxes on just about everything you can imagine, rush hour never really ending, and worst of all, the unpredictable fluctuation of the cost of living. With Los Angeles county alone being home to one-tenth of the country’s population (35,000,000 compared to 350,000,000), these annoyances don’t seem to annoy people enough to leave, and why would they? Between the sprawling beaches and the gorgeous mountain views, there is a lot to be desired.

Unfortunately, with all the mountains and wild growth, California is also predisposed to wildfires. A sobering fact of life for residents up and down the Golden Coast, wildfires are one of the most dangerous and damaging aspects of life for Californians. In 2018 alone, California experienced one of the deadliest and most destructive fire seasons on record. The resulting damage was more than $3,500,000,000 ($3.5 B), 1,893,913 acres burned, and 103 fatalities. Some of the more well-known and notable fires include:

  • The Camp Fire, which was the most destructive wildfire in California history and destroyed over 18,800 structures.
  • The Woolsey Fire, which burned 96,949 acres of land and resulted in 40 deaths.
  • The Holy Fire, which affected both Orange and Riverside counties, respectively, and burned for over a month straight.

Some of these fires were caused by arson; others were ignited by natural causes such as lightning. All of them were incredibly destructive and for many homeowners, resulted in a total loss of property and possessions. Thousands more structures were affected and while they were not completely demolished, they were left with serious external and structural issues. Smoke damage in a home is not confined to only discoloration and a lasting odor; it can make you physically ill. Everything from runny noses and watery eyes to upper respiratory issues and compromised immune systems have resulted from soot and smoke particulates.

Water damage is another unavoidable aspect of a structure fire. After the flames have been extinguished, much of a home or business may be left with severe water damage or flooding. This may affect everything from carpeting to ceilings, and much of the time, walls and the internal components such as studs and insulation.

While wildfires are a major contributing factor to burn damage in California, many fires also begin within the home. Burning candles left unattended, faulty wiring, and cooking equipment are all common culprits of house fires. While smaller in scale, these fires can still have disastrous effects. Much of the time, homeowners may be at work or asleep when the fire starts, allowing it to grow in size and intensity very quickly.

Fires are an unavoidable fact of life in Southern California. While we hope you never have to experience one firsthand, SERVPRO of Chino / Chino Hills is ready to help if you do. Our team of trained technicians is on standby 24/7, 365, and we are here to help get things back to normal.

Fire Season

10/21/2019 (Permalink)

California has seen devastating fire storms in the past couple of years and now that fire Season is upon us SERVPRO of Chino/Chino Hills would like to offer you all a few tips to help protect your homes in the event a wildfire sparks in your neighborhood.

  1. Keep your trees and shrubs pruned.
  2. Be sure your irrigation system is functioning properly.
  3. Clear dead and dying vegetation from your property.
  4. Clean your gutters.
  5. Do not keep firewood stacked too close to your home.
  6. Properly store flammable liquid.
  7. If requested by law enforcement to evacuate, leave your home. It is better to keep your family safe, than to get caught off guard.
  8. Keep your wallet or purse, keys, phone and power cords easily accessible to take on your way out the door.
  9. Make sure your family has an escape route that includes a meeting place in the event the family gets separated.

Here’s wishing everyone a safe Fire Season!

We Are an IICRC Certified Firm

9/17/2019 (Permalink)

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) logo We are an IICRC Certified Firm

SERVPRO of Chino/Chino Hills is an IICRC Certified Firm.

What does that mean?

IICRC stands for The Institute of Inspection, Cleaning and Restoration Certification. In the restoration industry IICRC determines the standards and provides training and certification to restoration companies.

How can you tell if a firm is IICRC certified?

IICRC Certified Firms have the right to display the IICRC Certified Logo.

What should I choose an IICRC Certified Firm?

• Firm must present accurate information to consumers and conduct business with honesty and integrity.

• A technician who has been formally trained and passed all required tests is required on all jobs.

• Technicians participate in continuing education programs to keep up-to-date on the latest changes in the industry.

• Liability insurance, to protect all parties in the event of an accident, is maintained.

• Firm must maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

More about IICRC

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Chino/Chino Hills

As stated, we are an IICRC Certified Firm. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification. If your home experiences fire, smoke or water damage you can rest assured with SERVPRO of Chino/Chino Hills. Our staff is equipped with the knowledge and technology to restore your property.

Act Fast! Call SERVPRO Chino/Chino Hills for Immediate Service

8/12/2019 (Permalink)

When water damage occurs an immediate response is needed.

We are dedicated to being faster to any-sized disaster in the Chino Valley. SERVPRO of Chino/Chino Hills provides 24-hour emergency service to residences and commercial properties so we can respond immediately to your emergency.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Our trained technicians can respond quickly to assess and begin remedying the damage.

Residential Services 

Whether your home experiences flood damage or you discover a mold problem, you can depend on us. We respond immediately to assess your property and get to work. We can restore your home quickly so that you can continue living with minimal interruption. Our technicians have extensive cleaning and restoration training and can make your property look it's best.

Commercial Services

When your commercial property is in need of cleaning or restoration services an instant response is important. Often every hour spent cleaning is an hour of lost revenue and productivity. We have the training and expertise to respond promptly.

Get back to business with SERVPRO of Chino/Chino Hills. 

Learn more about our Commercial Services, click here.

Have Questions? Call Us 24/7 – (909) 548-3191

When Storms or Floods hit Chino, SERVPRO is ready!

7/12/2019 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage in the Chino Valley.

SERVPRO of Chino/Chino Hills specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit the Chino Valley, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 1700 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (909) 548-3191

Does Your Chino Valley Home Have A Mold Problem?

6/6/2019 (Permalink)

Act fast! Mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (909) 548-3191.

Chino & Chino Hills Residents: We Specialize in Flooded Home Cleanup and Restoration!

3/11/2019 (Permalink)

An immediate response to flooding helps to minimize the damage as well as the cleaning and restoration costs.

A home can flood at any time, although flooding most often occurs during heavy rainfall. Homes with basements are especially prone to flooding because they often built partly or entirely below ground level. There are a number of reasons why your Chino home could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions About Home Flooding?

Call Today - (909) 548-3191

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded home can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Chino/Chino Hills and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Home Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help (909) 548-3191

Faster to your Chino Water Damage Event

2/18/2019 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Chino/Chino Hills provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Chino/Chino Hills arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage as well as the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (909) 548-3191

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Chino/Chino Hills

SERVPRO of Chino/Chino Hills specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Chino and Chino Hills 24 Hour Emergency Water Damage Service

1/9/2019 (Permalink)

SERVPRO of Chino/Chino Hills provides 24 hour fire and water damage restoration service in San Bernardino County

SERVPRO of Chino/Chino Hills is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (909) 548-3191

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Chino/Chino Hills has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Chino/Chino Hills

SERVPRO of Chino/Chino Hills specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • IICRC Certified Firm
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Top 5 Reasons to Choose SERVPRO of Chino/Chino Hills When You Have Water Damage

11/15/2018 (Permalink)

The SERVPRO Chino / Chino Hills team is ready and capable.

SERVPRO of Chino / Chino Hills provides cleanup and restoration services to residential and commercial facilities in the Chino Valley. Our services include water damage restoration, fire damage restoration, mold remediation, storm damage restoration, cleaning services, building services and commercial services.

When it comes to water damage there are several reasons why you should call us. Here are our top 5 reasons to call SERVPRO of Chino / Chino Hills at (909) 548-3191 when you have water damage.

#1 We’re Nearby

The SERVPRO of Chino / Chino Hills facility is located in Chino near the intersection of Edison Ave. and Central Ave. We are centrally located and always ready to respond to local flood or water damage emergencies.

In addition to being close by, owners Rick and Rhonda Brogdon, are also proud to be active members of the Chino community. Locally owned with national resources, our customers get the best of both worlds.

#2 We’re Faster to Any Size Disaster

A fast response lessens the damage, limits further damage, and reduces cost. We already mentioned that we are located in Chino. In addition, SERVPRO of Chino / Chino Hills provides emergency cleaning and restoration services 24 hours a day, 7 days a week – including all holidays. Call us day or night and we respond immediately.

#3 Advanced Training

Experience matters. All of our technicians are highly trained in property damage restoration and they have access to our advanced equipment.

Training includes The Institute of Inspection Cleaning and Restoration Certification (IICRC), which sets the standard for the cleaning and restoration industries; as well as best practices in water restoration; fire restoration; mold remediation; carpet and upholstery cleaning; and other cleaning and restoration courses. Learn more.

#4 Advanced Equipment and Techniques

Besides the powerful pumps and vacuums that help us move lots of water quickly we also use specialized equipment that helps us do a variety of things like detect hidden moisture or extract water. By investing in the latest technology and equipment we can restore your home more quickly and minimize costs. We also use professional-strength cleaning, sanitizing, and deodorizing products to complete the job.

#5 Confidence

When the job is done our technician provides validation and documentation that your property is dry and the job is complete so you can feel confident, safe and comfortable. SERVPRO is well respected across the U.S. and Canada. At SERVPRO of Chino / Chino Hills, we are proud to provide the amazing SERVPRO service to our own community.

More Reasons to choose SERVPRO Chino / Chino Hills

There are many more reasons why you should choose SERVPRO Chino / Chino Hills including that we are straightforward, we are professional, we help save money, we answer all questions and concerns, we help manage insurance paperwork, and more.

If you experience water damage call us at (909) 548-3191.


2/28/2017 (Permalink)

Mold problem? SERVPRO of Chino / Chino Hills will make it like it never happened.

Molds are part of the natural environment, and can be found everywhere, indoors and outdoors. Mold is not usually a problem, unless it begins growing indoors. The best way to control mold growth is to control moisture. The EPA website provides guidance about mold and moisture for homes, schools, multifamily and commercial buildings. Molds can have a big impact on indoor air quality.

Ten Things You Should Know about Mold

  1. Mold can cause health effects.
  2. There is no practical way to eliminate all mold and mold spores in the indoor environment; the way to control indoor mold growth is to control moisture.
  3. If mold is a problem in your home or school, you must clean up the mold and eliminate sources of moisture.
  4. Fix the source of the water problem or leak to prevent mold growth.
  5. Reduce indoor humidity (to 30-60%) to decrease mold growth by:
    • Venting bathrooms, dryers and other moisture-generating sources to the outside
    • Using air conditioners and de-humidifiers
    • Increasing ventilation
    • Using exhaust fans whenever cooking, dishwashing and cleaning
  6. Clean and dry any damp or wet building materials and furnishings within 24-48 hours to prevent mold growth.
  7. Clean mold off hard surfaces with water and detergent, and dry completely. Absorbent materials such as ceiling tiles, that are moldy, may need to be replaced.
  8. Prevent condensation: Reduce the potential for condensation on cold surfaces (i.e., windows, piping, exterior walls, roof, or floors) by adding insulation.
  9. In areas where there is a perpetual moisture problem, do not install carpeting (i.e., by drinking fountains, by classroom sinks, or on concrete floors with leaks or frequent condensation).
  10. Molds can be found almost anywhere; they can grow on virtually any substance,so long as moisture is present. There are molds that can grow on wood, paper, carpet, and foods.

Mold Cleanup

If you already have a mold problem - ACT QUICKLY. Mold damages what it grows on. The longer it grows, the more damage it can cause. Who should do the cleanup depends on a number of factors. One consideration is the size of the mold problem. If the moldy area is less than about 10 square feet (think of a roughly a 3 ft. by 3 ft. patch), in most cases, you can handle the job yourself. However:

  • If there has been a lot of water damage, and/or mold growth covers more than 10 square feet, consult EPA guide Mold Remediation in Schools and Commercial Buildings. Although focused on schools and commercial buildings, this document is applicable to other building types.
  • If you choose to hire a contractor (or other professional service provider) to do the cleanup, make sure the contractor has experience cleaning up mold. Check references and ask the contractor to follow the recommendations in EPA guide Mold Remediation in Schools and Commercial Buildings, the guidelines of the American Conference of Governmental Industrial Hygienists (ACGIH), or other guidelines from professional or government organizations.
  • If you suspect that the heating/ventilation/air conditioning (HVAC) system may be contaminated with mold (it is part of an identified moisture problem, for instance, or there is mold near the intake to the system), consult EPA guide Should You Have the Air Ducts in Your Home Cleaned? before taking further action. Do not run the HVAC system if you know or suspect that it is contaminated with mold - it could spread mold throughout the building.
  • If the water and/or mold damage was caused by sewage or other contaminated water, then call in a professional who has experience cleaning and fixing buildings damaged by contaminated water.
  • If you have health concerns, consult a health professional before starting cleanup.

Floods and Flooding

During a flood cleanup, the indoor air quality in your home or office may appear to be the least of your problems. However, failure to remove contaminated materials and to reduce moisture and humidity can present serious long-term health risks. Standing water and wet materials are a breeding ground for microorganisms, such as viruses, bacteria, and mold. They can cause disease, trigger allergic reactions, and continue to damage materials long after the flood.

EPA (United States Environmental Protection Agency): https://www.epa.gov/mold

The water damage restoration process

2/21/2017 (Permalink)

Water damage restoration specialist of SERVPRO

SERVPRO has a six-step restoration process that all clients are brought through. This process assures that the home or office is always restored to a clean, sanitary state as quickly and as efficiently as possible. Chino / Chino Hills water damage restoration clients have had this six-step process applied to their water damage disasters.

The six-step process is:

1) Initial contact

SERVPRO is proud to offer 24-hour emergency response. Here at SERVPRO, we understand that, when dealing with water damage emergencies, every minute counts. When you call, the SERVPRO representative will ask specific questions regarding your particular water damage emergency.

2) Inspection and assessment

The restoration process will officially begin with a detailed assessment of the damage by a SERVPRO professional. There are different classification levels of contamination that will determine what steps are required to complete the restoration.

3) Water extraction/removal

The water extraction process will remove the majority of the water from the home or office. If extensive restoration is needed, SERVPRO can conduct a “move out” to safely and efficiently move out belongings. SERVPRO professionals will inspect and determine if carpet or carpet padding will need to be replaced.

4) Drying/dehumidification

After the water removal process, floors and walls will need to be dried and dehumidified fully to prevent warping or potential mold damage. Using specialized equipment, SERVPRO professionals will remove the last trace amounts of moisture in the home or office.

5) Cleaning/sanitizing

After extracting the water and fully drying the surfaces, SERVPRO professionals will clean the surfaces as well as belongings like furniture and personal items that may have been damaged by the water. Servrpo professionals will also deodorize with industrial scrubbers and fogging equipment.

6) Restoration

The final step in the process is restoration, which may include things like minor repair to drywall, installing new carpet, or other reconstruction.

SERVPRO is based in Chino / Chino Hills, but has provided services to clients for LA County and the Inland Empire damage restoration in the past. SERVPRO’s professional water damage restoration experts have been trained to strict industry standards, and use state of the art industrial equipment. It’s SERVPRO’s goal to make it seem, “Like it never happened.”

Call SERVPRO of Chino/Chino Hills water damage specialists today at (909)548-3191

Chino and Chino Hills 24 Hour Emergency Water Damage Service

1/18/2017 (Permalink)

SERVPRO of Chino/Chino Hills provides 24 hour fire and water damage restoration service in Chino, Chino Hills and beyond

SERVPRO off Chino/Chino Hills is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – (909)548-3191

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Chino/Chino Hills has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Chino/Chino Hills

SERVPRO of Chino/Chino Hills specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Restoring your Chino Hills Commercial Property After A Water Damage Event

5/5/2016 (Permalink)

Flooding and water damage events at Chino Hills commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.


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